Helium 10Reviews of helium10.com

If you run a serious multi-marketplace e-commerce business, stay far away from Helium 10. They have officially joined the club of software companies that quietly strip away core features while happily continuing to charge you the exact same monthly subscription fee. We manage operations across 15 different marketplaces. Recently, our internal workflows completely broke because Helium 10 decided to silently cap "Platinum" plan Buy Box alerts to a useless limit of just 5 ASINs across the entire account. Mathematically, this means we can't even track a single product across our active markets. When confronted about shrinking the tool's utility while keeping the price identical, customer support gave us zero solutions other than a corporate script telling us to pay up and upgrade to the expensive "Diamond" tier. Forcing loyal users onto higher pricing tiers by intentionally breaking their existing workflows is an incredibly toxic business practice. The tanking Trustpilot score is well-deserved. We are taking our business and our tech stack to more transparent competitors who actually value partnerships.

Been using Helium 10 for near about 5 years. Honestly, I mostly signed up back then for the Freedom Ticket.Those episodes and the guests they brought on were just flat-out fantastic. The software did the trick for a good while, but Lord, them constantly jacking up the prices finally chapped my hide. I wouldn't mind paying extra if I were actually getting better quality or more features, but it's the exact opposite: prices keep going up, and the quality's going down the tubes. Stumble upon a SoldScope in Apirl and gave it a try. So far, I'm pretty darn pleased with it and just canceled Helium10.

Long-term user here. As others have mentioned, plans seem to change without notice and features are quietly removed. I even tried cancelling on the day of renewal, but no refund was offered. Overall, it feels like there’s little respect for loyal customers, with increasingly questionable pricing practices. Tools are ok, no complaints there

Helium10 offers a great set of tools to build your Amazon and Wallmart business. However, if you run into problems and need assistance from their online chat support, you are in for a treat. It is worth nothing, zero, 0 stars. Even when you ask to be referred to a living person, it is a matter of hit-and-miss. Once a live person is allocated to your question, the person often is not really qualified. It takes a long time for a question to be answered, ranging from hours to days. I would not recommend Helium10 for this reason alone.

If you're looking for PPC automation, then this software really isn't going to be your best bet. This software mostly excels in product research tools to find new product opportunities to list on Amazon. It's not great if you are looking for something that can help with your ads. Adtomic is horrible to use and largely ineffective. Their algorithm is just a basic ACOS target, its as plain featured as you can get. If you're looking a PPC automation software, try other ones first before you commit to Helium10. Some decent ones out there include Teikametrics, Perpetua, and my personal favorite, Astra by Sellrbox. My sales has accelerated a lot using it, which is hardly something I can say about Helium10's Adtomic software.

AdTomic ist absolute Geldverschwendung. Das Programm läuft von allen gestesten Softwares am schlechtesten. Dazu kommt noch, dass man meine Kündigung nicht akzeptiert. Immer wieder wird man auch jemand anderen verschoben. Ich war 3,5 Jahre Helium10 Nutzer mit gegen Ende 10 Millionen Umsatz im Jahr. Also kein Jammerlappen sondern gestandener FBA'ler

Nervig. Hatte keinen Zugang zur alten Email, dann wollte ich die email Ändern, dafür wollten Die einen Ausweis??? Sind die nicht ganz dicht? Rechnung wollten die auch nach 1000 Nachrichten anpassen. Extrem nervige Software geworden. Sucht am besten nach Alternativen

Extremely buggy. Also, feature set depends on your products and region. The poor customer support agents are totally lost. - Dashboards not loading data, with error "Ooops...". Views may be loading one filter but not the other. And the list goes on. - Feature set depends on products sold, and on the language you are selling to. This is not stated in advance.