Helium 10Reviews of helium10.com

Charged us almost $1,000 and won’t issue a refund for a service we don’t use! My husband signed up for this unaware that there was a 7 day refund policy and he didn’t even want to sign up for the yearly subscription he only wanted monthly. We can’t even use this service on our phones and we paid $1,000, are you kidding me? We have never even used this and now they won’t refund us! We will be contacting our credit card provider and submitting this as a fraud charge. Unbelievable and ridiculous to say the least. Makes sense why they only have a 2 star rating. I want a refund.

Be very careful H10 sets an automatic renew subscription that has just charged me $970! and even if i don't use their services for years they don't want to pay me back!

This is the worst company to deal with I have EVER known. Refusing to issue me with a refund despite me explaining that I was unable to find how to complete the cancellation process due to being very unwell. I instigated a chat with them and the agent said she would do her best to sort a refund!! Their stock response is always the same after that though “we can’t issue refunds, we hope you understand” it’s laughable!! I am absolutely appalled. Please don’t join this company as you won’t be able to get a sensible answer when things go wrong. They aren’t run very well if their procedures mean it’s impossible for them to sort a refund on a case by case basis. I feel like one of the herd rather than a valued customer.

I was looking for an alternative for another PPC tool I was using. I heard about Helium10 for years, and noticed they had a tool called Adtomic for PPC. They also offered a swiss army knife of other tools for a reasonable price, so I decided to give it a try. Thought I can save money, and consolidate all my other tools and just use Helium10. The account executive and support team were great. But, the tools just failed to live up to their claims on the website. The PPC tool started automating campaigns (when I didn't even turn it on for that campaign), the profit module failed to import all info (even after 72 hours of connection, which was ample time for them...stated by their CS), PPC info overall was incomplete and unreliable for my use. The keyword tools results gave alot of weird answers and not many relevant answers compared to more mature tools like junglescout. (I was planning on cutting JS if Helium10 performed similarly). The live chat people are responsive, but they are just trouble ticket makers and front-end staff. The development teams and internal teams do nothing to fix the issuesm promptly, leaving the CS people and account reps with nothing to say but sorry, the teams aren't responding for some reason. None of my tickets were resolved before I decided to cancel. Helium10 is not ready for prime time. The dev teams and some tools are not working as advertised. I am not sure why, but it's not worth trying them out until ALL tools are fixed and working. Great potential, but they need to go back to the drawing board, the dev teams seem to be drowning in tickets to just leave my issues hanging with no response or updates. I always heard great things about them, so I wonder if they are just dropping the ball now....Neways, looking for another tool! If they fix everything, I would give them a try again...but looking at other reviews, not sure when that will happen

Hi I am scammed by helium 10 for 100$, I signed up for their services on 8th sept. 2022 but since it was not of much use for me, I cancelled it on 14th Sept. 2022 which is within 7-days and i also wrote on customer support bot to process my refund. But till today I did not get my refund, so I reached out to Helium 10 customer support, and they told me since i did not email to them for refund after I cancelled my subscription (within 7-days) so now they will not process my refund and I mean what the hell does that means, I cancelled my subscription within 7-days that means you have to refund my money back irrespective of anything. However, I even wrote on customer support bot to process my refund as soon as i cancelled ms subscription but it kept on suggesting me things instead of connecting me to a real person. So even if you have cancelled your subscription within 7-days it does not matter, they'd find a way to not refund your money so i am sorry to say that 7-days money back is a trap, they are just finding some ways so they can avoid paying my money back and yes, now i can says they scammed me for 100$. Extremely disappointed that there are companies like these who just want to scam to for my hard earned money. Please refund my money back - you promised 7 days money back guarantee.

If you ever want to leave and cancel your subscription, good luck. (Red Flag #1): I had to google how to cancel the subscription because the cancellation button was in no obvious place (Red Flag #2): I received no email verification of subscription cancellation. (Red Flag #3): They refuse to send you a chat transcript when you request it Here comes the fraudulent malpractice part.. Come next billing cycle I was charged again, after having cancelled my subscription. I contacted customer support and they will lie and say there was no record of your intent to cancel, how convenient of them to not have sent that subscription cancellation confirmation email! They barely wanted to cancel my subscription and they were in no way going to issue me a refund even though I contacted THE SAME DAY I was charged. It’s funny they have copy of what your sub cancellation verification email should look like handy to show you. I suppose that’s part of their call sheet scam. It is unfortunate a company that provides a decent service has to rely on such shady business practices and lock you in and later not want to refund you when you are out. I would have left and still be recommending their service, instead I had to create an account on trustpilot just to warn people to stay away from this company.

No Browser extensions for modern Web Browsers like Firefox or Safari.

#AvoidHelium10 Poor refund policy and acting like a small company. Just got automatic chearges of $99 today, request for refund same day as I will not use it and Helium10 will not refund and instead willing to keep my money even though I will no longer use the service. Very poor.