Helen's GemsReviews of helens-gems.com

SCAM SCAM SCAM There is another company under this name and that is probably the one getting good reviews. However the one with the gray haired woman is a HUGE SCAM. Jewellery is awful and worse than sold in $2 shop. Earrings don’t even close as the back doesn’t meet the hook. DO NOT PURCHASE FROM THE GRAY HAIRED LADY CLOSING DOWN SHOP.

I bought three items and the quality was outstanding. One of the pair of earrings was quite different to the picture that I ordered from but still lovely and the quality of finish was excellent. When using natural products you expect the items to vary. I had to communicate with the company and received quick and very helpful answers by return. All in all I was so happy, it’s a shame the company is finishing as the quality and prices were fantastic. Thank you.

AMAZING PRODUCTS ...SO BEAUTIFUL ! GLAD I MADE A PURCHASED OTHERWISE IF I WOUDN'T HAVE I WOULD HAVE REGRETTED IT! YOU GUYS BETTER HURRY. AND IF YOU HAVE ANY CONCERN , JUST MESSAGE THEM THEY ARE ALL AMAZING COSTUMER SERVICE. AND OHH BOY I WAS SO CONCERN WITH MY ORDER AS IT DIDN'T SHOW UP ON MY PHONE. BUT THE TRANSIT WAS SO FAST WHEN I CHECKED ON MY LAPTOP AND EMAILED THEM AND SENT ME THE LINK OF MY ORDER. OOPS! IN THE FOLLOWING DAYS MY ORDER WAS IN DOOR...HOLLY MOLLY I WAS SOO HAPPY SHOCKED EXCITED YEPEHH!! GUYS...THIS ARE REAL DEALS. THEY ARE SOO UNIQUE LOOKING.

Scammers for sure. Ordered dec 16, 2024 and are still waiting for delivery. Contacted this company many many times to ascertain status of my order and received only a few emails with status of ‘in Transit’. Received email today stating order delivered Jan 6, 2025 to Australia. What a joke - i live in Louisiana in the US!!!! Of course my payment has already been processed. TERRIBLE COMPANY

Hi, I was disappointed by my items. I waited a long time to receive them and when I saw them there’re not as beautiful as the pictures on the website. My jewelry looks like the pictures but are made of plastic. The bracelet is too small and the chain of the necklace is torn.

Beautiful quality pieces!

Just received my first order, beautiful rings so happy with them. Sparkly and lush colours. Many thanks will defo order some more pieces. Shelley x

SCAM! Items look nothing like the images - if it appears to good to be true, it is. Their website states "You can easily return or exchange your order within 30 days, no questions asked (also applies to sale items)". Below their response to my request to return goods for a refund: Given that our store is nearing its closing sale, we'd like to share some details and options regarding returns: Return Option: The return shipping fee is approximately $50 for international customers, which can be quite costly. Additionally, due to the nature of our closing sale, receiving and processing returns might take more or less a month. We can issue a full refund once the item is delivered back to us. Exchange Option: As an alternative, we'd like to offer you an item exchange. With this option, you can select different items from our online store, and we will cover a significant amount for you. You only need to pay 50% of the item's value plus the shipping fee is free. You can keep the current item and don't need to return it. You can use the 50% discount code below on top of the already discounted prices in our collection to treat yourself to something special.