Henrietta C.
I thought this was a genuine company…
I thought this was a genuine company that was closing down. It is not. I thought it was based in the UK, it is not. The necklace I ordered was three separate necklaces which look cheap. This company also trades as Amelia's Jewels. Do not buy from them. In response to this review I then received a reply saying a lot of company's were impersonating their products and in future I was to ensure I ordered through Helens-gems.com. This order was through that address !!! But they cannot find my details. Helen's Gems if you wish to contact me to explain please do.
Response from Helen's GemsDec 18, 2024
Dear Henrietta, we’re very sorry to hear about your experience. Unfortunately, we’re currently dealing with many copycat sellers impersonating our brand, and we couldn’t locate your order details in our system. To ensure a safe shopping experience, please make sure to always order directly from our official website: helens-gems.com. If you need further assistance, we’re here to help—feel free to reach out to us directly. You can contact us directly at [email protected]