Helen's GemsReviews of helens-gems.com

I ordered three pieces. I like the 3D space necklace and the multi gemstone ring. However, the "gold and opal" ring is base metal and enamel paint.

So first thing, this company isn't based in Utah or the States. The package is coming from Hong Kong. I received the jewelry in two weeks time and they emailed confirmation emails/tracking. I'm giving it a 3 stars review because the jewelry is good quality and looks really nice. Way better jewelry than some of these U.S. based companies. They are, however, lying about closing the business and how they advertise their business on social media.

Anyone else notice that all the positive reviews have poor grammar and English? Perhaps they come from China? Trust pilot?

UPDATE: 03/06/2025 After 3 months of back and forth and me returning all the product, I have received a full refund. I stand by my comments on the product. It is NOT what is depicted on the website. And, it is deceiving to do this. However, since they worked with me for a full refund, I am updating my rating, from 1 star to 3. This company is a complete scam. They DO send you product, but it is NOT as pictured. They are also relying on people thinking it is a jewelry place in Canada. It is not Helens Gems and Jewelry. They 'say' they are going out of business, but they are not. I ordered FOUR things and only received TWO. They are pieces are JUNK. They are not working with me for a refund. SCAM SCAM SCAM SCAM!!!! This company should be charged for FRAUD. UPDATE, Feb 19. Yes, still trying to get my money back. I have filed an internet fraud complaint and am still communicating with PayPal to protect my purchase. I feel like they keep sending me emails to keep me on the hook. Offering %50 percent off, or %50 percent refund. Sorry, no, I don't want any more fraudulent jewelry at any price and NO, I don't want half my money back, I want my FULL refund. I am not keeping any of the product, I have returned it all, and I want my money back.

The orders are shipping from China, so unless Helen's "handcrafted" gems are mass produced, this is a scam. The jewelry is still beautiful, but don't fall for the little old lady is giving up her passion after 20+ years. I'm bummed, but what else should I expect from an ad I found on Instagram. Shame on me.

the quality of the products was far less then what I was expecting from your advertisement. you made it seem as though this was a small privately owned business, but the Jewlery seemed like cheap pieces from china.

Feels like very cheap jewelry