H-E-BReviews of heb.com

For weeks, my dog Nova and I sat peacefully outside the BBQ patio of H-E-B. He lay quietly beneath the table, never begged, never barked. Just resting in the shade—our little ritual of survival in the Texas heat. Then one manager came back from vacation and decided to make an example of us. He waited for me to go upstairs to load my card, then called two cops to corner and trespass me—for nothing. No disruption. No complaint. No reason—except the satisfaction of watching a disabled, houseless veteran and his calm service dog get removed from the only grocery store I can walk to. The officers mocked me. The manager smiled. It wasn’t about safety. It was about power. Now I’m banned from getting food or shade in my own neighborhood. I have to take buses for hours just to eat—because one man wanted to play God for a day. This isn’t just cruelty. It’s policy with a badge and a barbecue apron. You can do better, H-E-B. You need to do better.

I shopped at HEB today and wanted to offer some feedback here. I went to the deli counter and had to wait 20 minutes to be served. HEB Hudson Oaks is teaming with employees but only one available team member for serving deli customers. The other 4 customers in line similarly expressed their frustration that this is a repeat issue at the HEB deli. I later found 2 managers and shared this experience with them. One thanked me for the feedback and indicated that he would check the deli schedule and see if something could be done in the future. The other manager apologized. I returned to pick up my deli order after completing additional shopping there and still no one had done anything about addressing the wait. What is a reasonable wait time? To me it would be 5 minutes or so.My weekly grocery bill exceeds $500. I appreciate the HEB concept and they are the best grocery option around. I hope HEB can see this staffing shortage in Deli as something they can address and fix.

Glass in HEB products!!! I pulled glass out of my mouth after eating HEB thick cut bacon. 11 Year old daughter swallowed the glass and had x-rays. HEB didn't care and did nothing about it after informing them.

Spend $600 on groceries then they want to dictate I’m parked 3 ft farther than they will allow me to carry the cart. So I get stopped in the middle of a crosswalk and have to hand carry 35 bags of groceries. Unsafe. Shopped my last shop there. People will tell 2-3 people about great experiences but I’ll tell this story to everyone until the day I die.

I have been told after I left a part of my grocery there no you took it she said pretending that she look at the camera for 60 $ I have been buying from the HEB I 10 for years an average of 400$ monthly I have never seen an organization that cheep in my life I never been insulted in my life I guess when you go to a place that a bunch of unprofessional working that is what you get

HEB far surpasses Walmart in service, price, and has no minimum purchase amount for pickup orders

If I could give ZERO stars, I would. This is the worst website and the worst customer service ever! Nothing ever works!!

I'm getting tired of Henry Edward B's lineage be trampled on by making it like HEB is a Mexican store. It is a Texan store. While there are a lot of Mexicans here, We are a proud American state. Stop posting Spanish commercials on American channels. I don't understand it and it just makes me want to shop at your store less. I love Mexican culture, however I will not stand by the propaganda that has been riddling our towns lately.