H-E-BReviews of heb.com

HEB has always been a favorite of my extended family. It is however drastically losing its product selection. It is quite disappointing to say the least. We will be seeking other places to shop.

My review is more about quantity and quality of food. I bought Vanilla pita chips and the the chocollate chip cookie dough dip and opened the bag and there was barely any chips. It was highly disappointing since groceries are so expensive this made me feel taken advantage of. I expect more from HEB and to have a certain standard to its customers.

Bakery and produce items also store employees attitudes towards customers is extremely horrible with services. Which mgmt sees this or believe they have the same and are tired and just want a lousy paycheck in very sad economy. Let's start with bakery tortillas which they never make the plain authentic tortillas selling out. Then they shove those Butter ones which are nasty and taste horrible. Make only healthy original. So much bakery goods get thrown out cause no one buys the expensive junk anymore. Lots of retired folks have less sweets. Best to raise products on the energy junk drinks which outrageous. Now vegatables at lower end stores have a ugly outlook and expensive for ugly produce. Store#33 needs serious help and makeover. Now staff needs a whole new outlook with image. Few of them just rude in mgmt portions at store #33, Bulverde, Schertz/35 and Military/zarzamora are extremely ugly stores or rudest staffs. I once was a partner and worked in that image if adventure with HEB. Life has changed and it will never go back however it can move forward and think it should be added in the crappy assessment test they do with employnent hiring. Anyway travel extensively and see lots of stores and HEB has a small future other cities with same concept serve a better customer service in all areas. Finally living on far northeast of SA those stores should close or replace all old staff with a more dedicated staff and wear an image or decation not goodwill or hamper apparel with company brand.

I have loved many of HEB's products for many years, but I've come across many issues over the last year or 2 & found that there is no way to write product reviews through their site or anywhere except places like this. This isn't helpful when trying to look at specific products. I struggle with many skin sensitivities & allergies, & I rely heavily on reading reviews to know whether I might have issues with the product(s). I DID have multiple issues with their "flushable wipes" & wanted to warn others of them, but I have no way to do that. This is a huge hazard to their customers & hopefully people who also struggle in the ways I do just aren't shopping here. It seems unethical to remove the ability for customers to provide public info (including ratings & reviews) for products. I will not be shopping at HEB anymore.

Wednesday I took my little service dog to the HEB on blanco road, and my dog accidentally pooped on floor,I felt bad that I didn’t have anything to pickup, there is one of the employees came and cleaned up for me, and when I was checking out a young man came up to me and me with his face not very nice and told not to bring my dog inside the store if I don’t take care the mess, very rude that what he said, I moved to San Antonio since 2000 for 26 years I been going to HEB maybe spent quite over a couple hundreds thousand dollars, I could been go to Walmart, Whole Foods or Trader Joe’s, but stick with HEB, since whatever happened at HEB I was so sad and crying, my dog always with for me to feel safe and happy, if your policy not allowed to have pets then you should put the notice, you should respect people especially customers. I felt so bad I don’t know I could go back to shopping there again, I’m writing this review to whom it may concern. Thank you. JudyDinh.

The store in Belton Texas is dirty all the time. Floors dirty and shelves not stock well.

I ordered curbside pickup and all the meat items was like a day or two from expiring when I got the meat out and defrost it it smelled soooo bad it was baby back ribs then the pork chops I was going to cook the next day it was outdated why do they do that. Knowing you not going to cook all the food so why get out of date or close to the date expiring HEB come on now. You use to be the go to store now you have went down. hEB in Harker Heights tx. Sad

Whoever decided to remodel the West Lake Hills store needs to be fired! The areas they decided to move to don’t even make sense and the next time you go in there they’ve moved them again. (I’m in there at least 3 times a week.) Now the store smells like spoiled food. The flies will be there soon. The employees are upset. I’m going to Randal’s!