HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
Excellent
Mental Health · New York, New York
Excellent
Mental Health
Excellent
2,418 approved reviews, newest moderated first
Albert S.
It's difficult to get to the link to invite new clients. Welcome templates don't seem to match different situations, they are also difficult to get to.
Response from HeadwayAug 10, 2026
Hi Albert, Thank you for this feedback. We hear that finding the client invite link and accessing welcome templates has been harder than it should be — that's useful to know as we continue improving platform navigation. We appreciate you flagging it. – Adam
Joseph C.
Ease of use, notes, scheduling
Response from HeadwayAug 10, 2026
Hi Joseph, Thank you for sharing this! Ease of use, notes, and scheduling working smoothly together — that's exactly what we're building toward. We appreciate the feedback. – Adam
Genevieve. O.
Organized and on time payment
Response from HeadwayAug 10, 2026
Hi Genevieve, Thank you for sharing this! Organized, on-time payments are something we take seriously — we're glad it's been the experience for you. – Adam
Kimberly M.
Really enjoy working on the headway platform! Easy to access and use their portal. The credentialing is fast and the offer reasonable rates of reimbursement this is such a wonderful supplement to my practice!
Response from HeadwayAug 10, 2026
Hi Kimberly, Thank you for sharing this! Fast credentialing, a portal that's easy to use, and rates that make it worth your while — that's exactly what we aim for. We're really glad it's been a great addition to your practice. – Adam
Lisa S.
easy to use platform, great AI
Response from HeadwayAug 10, 2026
Hi Lisa, Thank you for sharing this! Easy to use and great AI — two things we really work hard on. We appreciate the kind words. – Adam
customer
A very efficient system BUT requests for notes and contacting clients with reminders etc. are not OK. Social workers have very firm rules about Confidentiality and don't share notes with agencies. I don't want my clients contacted except about billing and trying to get Headway to stop is futile
Response from HeadwayAug 10, 2026
Hi Marianne, Thank you for the detailed feedback. We hear your concerns about both clinical documentation practices and client communication preferences — these are important, and we'll make sure they reach the right teams internally. For privacy reasons, we can't address account-specific details publicly, but please reach out through our support channel so the right team can review your preferences directly: https://care.headway.co/contact – Adam
Lorna L.
I really like Headway to handle all my billing and insurance headaches. I’m glad we are moving in this direction, but it would be nice to speak to a human being. That is difficult to do these days.
Response from HeadwayAug 10, 2026
Hi Lorna, Thank you for sharing this! We're really glad Headway has been able to take the billing and insurance complexity off your plate. We hear your feedback about human access — it's something we're working on, and we appreciate you raising it. – Adam
Lisa S.
Easy venue to navigate with many educational resources to make documents easy to use
Response from HeadwayAug 10, 2026
Hi Lisa, Thank you for sharing this! We're glad the platform has been easy to navigate and that the educational resources have been helpful for documentation. We appreciate the kind words. – Adam