HeadwayReviews of headway.co

Response from HeadwayOct 13, 2026

Hi Steve, Thank you so much for taking the time to share this. It means a lot to hear that you feel comfortable and understood, and we're so glad you found a good connection. We'll be sure to pass your kind words along. – Adam, Headway Team

Response from HeadwayOct 13, 2026

Hi Denise, Thank you for the feedback, and we're glad your overall experience has been a good one. We're sorry that sorting out your billing has felt like more work than it should. We want to make sure you're charged accurately, and our team is happy to review the details with you directly. Please reach out here so we can take another look: https://care.headway.co/contact – Adam

Response from HeadwayOct 13, 2026

Hi Abe, We're sorry to hear about the charges you described and the difficulty closing your account. We understand how frustrating and stressful it is to receive a bill you weren't expecting, and we take concerns about billing and account access seriously. We weren't able to identify your account from the details in your review, so we can't speak to the specifics here. Please reach out through our contact form so our team can review the charges you're seeing, look into your account and payment information, and help with your request to close your account: https://care.headway.co/contact – Headway Support

Response from HeadwayOct 10, 2026

Hi there, Thank you so much for the kind words and for sharing your experience. We're so glad the platform has been helpful for your practice, especially when it comes to note-taking, and we truly appreciate your feedback. – Adam, Headway Team

Response from HeadwayOct 10, 2026

Hi Darien, We're sorry for the trouble you've had getting into your account and for the unexpected charges you described. We understand how stressful it is to be charged when you can't log in, and that you haven't been able to reach someone by phone. We take concerns about unexpected charges seriously and want to look into this directly. Because this involves account and billing information, we can't discuss the details publicly. Please reach our team through our contact form and include the email you used to sign up and the details of the charges you're seeing, so we can review your account access and the charges and get back to you: https://care.headway.co/contact – Headway Support

Response from HeadwayOct 10, 2026

Hi Kathryn, Thank you for the kind words and for taking the time to share your feedback. We're glad our team was able to respond quickly and be helpful, and we truly appreciate it. – Adam, Headway Team

Response from HeadwayOct 10, 2026

Hi Elaine, Thank you for sharing your feedback, and we're sorry to hear you feel misled about what was included and what is now being charged. We want providers to have a clear understanding of what to expect from Headway, and we take it seriously when that isn't the case. The review doesn't mention which feature or charge you mean, so we'd like to understand more so we can look into it and give you a clear answer. Please reach out to our team here with the details: https://care.headway.co/contact – Adam, Headway Team

Response from HeadwayOct 9, 2026

Hi Tina, Thank you so much for sharing your experience and such kind words. It means a lot to hear that you felt heard and supported, and we'll be sure to pass your feedback along. – Adam, Headway Team