HeadwayReviews of headway.co

Easy to use.

I was able to get the service requested.

Overall, our group practice interactions with Headway has been positive. They have made many good changes since we started working with them a few years ago. However, as they have grown and gone into new areas, their identified priorities don't always align with ours. I imagine that the majority of their customers are individual clinicians who have different needs than group practices, which makes sense why they do what they do. We just don't always need or want what they are working on. I hope they continue to emphasize the insurance and billing aspects which is what we need and focus less on being an AI, EHR, payroll, marketing/advertising, website, auditing, scheduling, televideo, continuing education conglomerate. A Swiss Army knife has many tools but none of them are as good as the single tool designed for a specific purpose.

I love Headway. I am thankful for the quick responses, the ability to manage my own practice while being a part of a team.

Everybody I've encountered seems happy and supportive in their tasks. It just a good environment.

The platform is great, the billing smooth and client documentation kept safe. My only complaint would be lack of referrals and technical difficulties with assessments.

I have great improvement in life due to Headway Michael McKiddy is excellent!!!

Do not use this platform. I submitted my insurance through Headway. They gave me a list of providers and I chose the one that I liked. After the submission of the first claim there was a discrepancy in the price that I was told I would have to pay. My provider assured me that she was billing under headway and that it would be fine because headway is in network with my insurance. I saw her a total of four or five times and then didn't return. I have now (8 months later) received a bill because apparently the provider and headway have to be in network. They submitted my insurance documentation wrong at the start and realized that the provider was not in network. This was unclear and never explained to me (that both have to be even if headway is in network with your insurance) and the provider didn't know either because she was under the impression that she would be billing under headway. Even though this was a miscommunication on their part, I am still liable for the cost and nobody seems to be able to understand that all of that should be communicated at the start.