HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
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Mental Health · New York, New York
Excellent
Mental Health
Excellent
2,418 approved reviews, newest moderated first
Wanda A.
You introduce tools to make therapist work easier. Pay consistently and accurately and give technical support when needed. Off Continuing education credits
Response from HeadwayAug 21, 2026
Hi Wanda, Thank you for sharing this! We're glad the tools, payment reliability, and technical support have been working well for you. The feedback about continuing education credits is noted — we'll pass it along to the right team. – Adam
Heather E.
Helpful and user friendly platform.
Response from HeadwayAug 21, 2026
Hi Heather, Thank you for sharing this! We're glad the platform has been helpful and easy to use. We appreciate you taking the time to say so. – Adam
Brenda L. D.
The reminder emails for appointments. The use of the new AI tools to facilitate documentation Handling the billing and administrative business Referrals Rates of payment
Response from HeadwayAug 21, 2026
Hi Brenda, Thank you for taking the time to share what makes Headway work for you — appointment reminders, AI documentation, billing, referrals, and payment rates is exactly the kind of comprehensive endorsement that means a lot. We're glad to have you with us. – Adam
Andrea D.
This is one of the first times that I have been connected to a human being to help me resolve my issue instead of a chat bot. I wish you allow more options for human problem-solving, with issues.
Response from HeadwayAug 20, 2026
Hi Andrea, Thank you for sharing this! We're glad you were connected with someone who could help resolve your issue directly. Your feedback about wanting more options for human support is heard — we'll make sure it gets to the right team. – Adam
Jerome B.
The client was a great client to inter act with. a very good match
Response from HeadwayAug 20, 2026
Hi Jerome, Thank you for sharing this! We're glad to hear the match felt like a good fit — that's exactly what we aim for. – Adam
Chizoba M.
Need more referrals from headway. Also need prompt response in addressing providers concern or responding to questions in a time sensitive manner.
Response from HeadwayAug 20, 2026
Hi Chizoba, Thank you for sharing this. We hear you on both fronts — referral volume and timely responses when provider concerns come up are areas we're actively focused on improving. If there's a specific situation you'd like our team to address, we're here and want to help: https://care.headway.co/contact – Adam
Alina R.
Headway is easy to use and the help function chat is always a good guide if I am not sure how to do something.
Response from HeadwayAug 20, 2026
Hi Alina, Thank you for sharing this! We're glad the platform has been intuitive and that the help chat has been useful when you need it. That's exactly what it's there for. – Adam
Sally
Great at answering questions
Response from HeadwayAug 20, 2026
Hi Sally, Thank you for sharing this! We're glad our team was able to answer your questions. We're excited to have you on Headway and look forward to supporting you as you get started. – Adam