HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
Excellent
Mental Health · New York, New York
Excellent
Mental Health
Excellent
2,418 approved reviews, newest moderated first
Stanley S.
Happy with the service. Not sure how to move the Optum issue along, thanks for working on this.
Response from HeadwayAug 21, 2026
Hi Stanley, Thank you for sharing this! We're glad the service has been working well overall. We hear you on the Optum issue and will make sure the right team has visibility to keep it moving forward. – Adam
Logan Everett, L.
Headway is leading the way in innovation in mental healthcare with creating platform that allows the clinician to focus on what matters most - Their work with clients. There is also such an emphasis on quality clinical work from providing free CEUs, educational classes for documentation and risk assessment as well as providing a robust note template so that clinicians can achieve best practices when working with their clients and their administrative work. Headway is second to none.
Response from HeadwayAug 21, 2026
Hi Logan, Thank you for this — what a thoughtful review! We're glad the CEUs, documentation classes, and note templates have been meaningful for your clinical work. This is exactly what we're building toward. – Adam
Bud W.
Nicole is very kind carry person
Response from HeadwayAug 21, 2026
Hi Bud, Thank you for taking the time to share this! We're glad your experience with your provider has been so positive. Feedback like this means a lot to us. – Adam
Kay H.
Headway lets me concentrate on being a therapist and takes care of all the insurance, billing and forms that take too much time!!! So easy to schedule clients, send assessments and with AI help to write documentation based on my summary.
Response from HeadwayAug 21, 2026
Hi Kay, Thank you for sharing this! We love hearing that Headway is giving you more space to focus on your clients. Easy scheduling, assessments, and AI documentation all working together — that's exactly the goal. – Adam
Mike B.
i’ve noticed that there are continual updates to make the platform more user-friendly, such as being able to generate notes utilizing AI, better templates for treatment plans, etc. I’ve also received many referrals and never had any issue with reimbursement
Response from HeadwayAug 21, 2026
Hi Mike, Thank you for sharing this! We're glad the AI notes, treatment plan templates, and referrals have been hitting the mark for you. We'll keep building on it. – Adam
Tracie S.
Headway has made my life so much easer with insurance paying clients! So grateful!
Response from HeadwayAug 21, 2026
Hi Tracie, Thank you for the kind words! We're so glad Headway has made working with insurance clients easier — that's exactly what we're here for. – Adam
Susan S.
I like the note taking on the site….. easier to work with, cuts time, more accurate. It also reminds you of relevant issues that need to be addressed
Response from HeadwayAug 21, 2026
Hi Susan, Thank you for sharing this! We're glad to hear the note-taking feature has been making things easier and more efficient. Knowing it's helping you catch what matters most for your clients means a lot. – Adam
Emmanuel B.
Timely accreditation, responsive insurance verification and generous payments. Effective therapy platform.
Response from HeadwayAug 21, 2026
Hi Emmanuel, Thank you for sharing this! We're glad to hear that credentialing, insurance verification, and payments have all met the mark. We appreciate you being part of Headway. – Adam