HeadwayReviews of headway.co

Great doctor, easy process.

I found a therapist through Headway after months of searching, confirmed they were in-network, and completed four sessions. Then Headway told me their own system had the credentialing wrong the whole time, and I could no longer see this provider (unless via private pay, which is not an option) - this is mid-treatment, through no fault of mine. What struck me most was the response. No apology, no acknowledgment of how distressing this is for someone mid-treatment. Just a flat explanation that their “guardrails” had caught a mismatch. The rug was completely pulled out from under me, and they didn’t seem the least bit bothered by it. For mental health care, continuity matters. Losing a provider you’ve built trust with because of an error the platform didn’t catch is genuinely harmful, and the least a company can do is acknowledge that. As a clinician, I had considered joining Headway’s provider network. Not anymore and I would discourage it to colleagues as well. A platform this broad shouldn’t get something as basic as insurance routing wrong, and it shouldn’t handle the fallout with this little care. I am beyond disappointed, discouraged, hurt, and alarmed. Edit - this AI sounding generic reply from Headway is insult on injury, I've already communicated to support and nothing has been done. Of course it's unresolved - I am being cut off from my provider due to headways error.

To All STAFF : Thank you for helping me

The customer service department and the therapists are great.

Headway is doing a great job supporting me as a clinician. It’s easy to submit a ticket asking for help, and they answer quickly. They also make scheduling, billing, and insurance claims very easy.

Because headway care about their provider and always work with them

I’ve had a great experience with Headway. The platform makes managing my practice much easier, especially with scheduling, billing, insurance, and patient onboarding all in one place. The system is straightforward to use, and whenever I’ve needed assistance, the support team has been responsive and helpful. Overall, Headway has been a valuable resource for my practice, and I’m very satisfied with the service.

The Support person responded quickly throughout the process and helped me trouble shoot continually until we got the issue resolved.