HeadwayReviews of headway.co

Response from HeadwaySep 17, 2026

Hi Jodie, Thank you so much for the kind words! We're glad the note feature has been such a time-saver, from the assessment reminders to the flexibility for notes outside the clinical portion. I also hear the feedback on calendar syncing — I'll make sure that gets to our product team. We appreciate you taking the time to share this. – Adam

Response from HeadwaySep 17, 2026

Hi Chelsea, Thank you so much for the kind words! We're glad the telehealth platform and EHR, along with the AI scribe and transcript features, have made documentation smoother for you. I also hear your feedback on reimbursement — I'll make sure that gets to our rates team. We appreciate you taking the time to share this. – Adam

Response from HeadwaySep 17, 2026

Hi Brandi, Thank you so much for the kind words! We're so glad Headway has helped make private practice possible for you as a sole provider, without the burden of billing and admin overhead. We appreciate you taking the time to share this. – Adam

Response from HeadwaySep 17, 2026

Hi Meagan, Thank you so much for the kind words! We're thrilled to hear Headway has made running your practice simple and that you can count on getting paid on time. We appreciate you taking the time to share this. – Adam

Response from HeadwaySep 16, 2026

Hi Janet, Thank you so much for the kind words! We're glad our team has been communicative and considerate throughout your experience. We appreciate you taking the time to share this. – Adam

Response from HeadwaySep 16, 2026

Hi Callie, Thank you for sharing this, and I'm sorry for how confusing and stressful this billing correction has been. I can see you've already been in touch with our billing team about this today, and I want to make sure it gets a real resolution rather than just an explanation. I'm confirming your case is with our billing escalations team right now, and you should hear a direct follow-up shortly with a clear breakdown of the charges and your options, including the ability to spread out the payment if that helps. We take feedback like this seriously and are looking at how to make cost estimates land closer to the real amount going forward. – Adam

Response from HeadwaySep 16, 2026

Hi Shannon, Thank you for this thoughtful feedback. You're right that cost estimates should land much closer to the final amount, and we understand it's not always realistic to expect people to independently double-check with their insurance, especially when they're already in need of support. I'm sharing this directly with our billing team so they can look at how we can tighten up estimate accuracy. We appreciate you taking the time to share this. – Adam

Response from HeadwaySep 16, 2026

Hi Elizabeth, Thank you so much for the kind words about our AI notes! We're glad they've made such a positive impression. I also hear you on wanting more referrals through Headway — I'll make sure this gets to our referrals team, especially given your interest in consolidating your practice here. Thanks for sharing this feedback! – Adam