Doan-Thu N.
Headway has been very helpful in giving…
Headway has been very helpful in giving our patients the option to pay for services through insurance, where we would have had trouble navigating the insurance world as a small practice. Most of my clients have found Headway straightforward and easy to navigate, aside from rare hiccups when Headway has contacted patients but forgot to notify us about exceptions made for fee waivers. Fortunately, the helpdesk and our Headway liaisons are usually quick to respond when issues have arisen. I've especially appreciated working with Vivi, who is very kind, hardworking, and responsive.
Response from HeadwaySep 18, 2026
Hi Doan-Thu, Thank you so much for this thoughtful, detailed feedback! We're glad Headway has made it easier to offer insurance-based care as a growing practice, and that scheduling has been straightforward for your clients. I also hear your point about the fee-waiver notification gap — since those alerts currently only go to clients, not providers. I'll make sure that gets to our product team, since it clearly caused some confusion on your end. And I'll be sure to pass along your kind words about Vivi — it means a lot! – Adam