HeadwayReviews of headway.co

While I thought headway was good, it ended up being an inconvenience for me. I would not recommend them. I’m covered through my husband’s employer for health insurance. We have Aetna PPO. However, due to an injury my husband went on leave with his job and for a couple of months, we didn’t have insurance. Me being a kidney transplant recipient needing life saving medication, I applied for emergency Medicare solely for the purposes of the medication while I didn’t have coverage. Due to this, headway denied covering my services with my mental health clinicians. I got my PPO insurance back after my husband returned to work and received this message “We don’t take Medicare, so we cannot bill your secondary insurance.” Other organizations would attempt to bill Medicare, get denied and then bill Aetna, then Aetna would pay. They didn’t want to do this, they didn’t want to work with me at all. I was basically told that I had to get rid of my Medicare coverage for immunosuppressant drugs in order to receive services to treat my mental health. Get rid of medication keeping me alive? Like you want my kidney transplant to fail in order to treat my mental health issues? No.

I've had excllent experiences wih therapists in CA and FL. Terrible in NY. Go figure. Here, I was in a bit of crisis mode and Headway helped get in touch with my therapist who called me within an hour. She is terrific, Jane Cruz, and helped me greatly to deal with the situation at hand.

Platform is uncomplicated in joining and using. Your pay rate is good.

i am trying to sign up for 1 particular thereapist through either headway or grow. i keep getting the run around b/c of not taking my medicare when i already have said i would pay out of pocket, and i still can not talk to someone inperson to resolve. please advise

Solution, Solution, Solution! I was unable to see my client for about a week due to her recent insurance change. No one was able to figure out why. When I reached out to Headway, within 24 hours a solution was reached and I saw my client the next day.

Headway made it easy to start my practice . They have good supporting team and they are keep improving.

One of the worst support experiences I have had with a healthcare platform. I have spent SIX DAYS trying to obtain a basic W-9 from Headway for credentialing. Six days. For a W-9. During that time, I have been told repeatedly that my request was “escalated,” “prioritized,” “being reviewed by a dedicated team,” and that someone would get back to me. Nothing meaningful has happened. No document. No resolution. Just the same recycled response over and over again. At this point, the word “escalated” has become meaningless. How many times can something be escalated before someone actually does something? I have made it very clear that this delay is interfering with my credentialing process and potentially costing my practice opportunities, yet the response has essentially been copy-and-paste apologies with zero accountability. What makes this especially concerning is that Headway handles important parts of a provider’s practice, including credentialing and billing. If getting a simple administrative document requires nearly a week of chasing support, repeated follow-ups, and threats to close an account, that should be a major concern for any provider considering relying on this company. I should not have to spend this much time begging a company I work with to provide basic documentation necessary to run my practice. The lack of urgency, ownership, and effective support has been unacceptable. I am now seriously reconsidering whether I want Headway involved in my practice at all. Providers: think very carefully before becoming dependent on a platform where getting help with a basic issue can turn into days of canned responses and endless “escalations” with no actual solution!

It took me a number of online chats to solve the problem I presented but once I was able to talk to somebody on the phone they were able to come up with a solution.