HeadwayReviews of headway.co

The platform is great; limited referrals.

They can't get the client rates right. I have one client that her rates have changed 5 times since Jan 1/2024. It's Jan 22 today. I had another client that threatened to sue because they misbilled him hundreds of dollars and it happened several times. I have a third client that after this happening every two weeks for several months terminated therapy with me. I need a new system. ***See the reply below? The general contact form again. Proof positive.

Headway makes admin/insurance easier to manage, saves a lot of time and effort.

My mental health provider uses Headway and they always bill me the wrong amount for sessions. This is not a problem I've had with any other billing companies or providers. I should have a simple $25 co-pay yet every time I get charged a different random amount. Their customer service is terrible. There is no phone number to call and the messages in the help center seem either written by AI or non-native English speakers. I may stop seeing my provider simply because Headway is such an awful company.

This company has grown tremendously since its startup. They have vastly improved their methods so that working with them is far easier and less frustrating. It is wonderful to have a service that takes care of benefit checking, billing, etc., especially since it is free. Highly recommended.

I absolutely do not recommend this company. Avoid it. I am a client of a medical professional who just started using Headway. I hated the fact they insisted on having a credit card on file to bill me any charges that arise. I insisted that my insurance was paying for 100%. They didn’t care. They said I could not use the provider without a payment card on file. I trusted them after they said I’d only be billed if there was a last minute cancellation or missed appt. Well, immediately after back and forth emails with them regarding what I’d owe, and they confirmed it would be $0, they billed my credit card over $100. They claimed I owed it for a visit. The provider confirmed I didn’t and even though this charge was debited to my CC just days after they verified I’d owe nothing, they didn’t care. Called my CC company to dispute the charge immediately. Emailed Headway the same day they charged me. I received a response saying that for future appts I would owe $0. Yeah, like I’d believe that and yet they never addressed the recent charge and whether they’d reverse it. This must be how they make $$$. Billing customers more than they owe, pocket the interest and let the patient wait who knows how long to get a refund for the overcharge! Oh yes, and they offer $250 to anyone who recommends them to new providers when they sign up. What a SCAM! Run, do not give payment info to this unscrupulous company. Shame on them!

Headway has been easy to navigate!

Headway allows providers to request consult calls before clients can schedule, informs clients how much the co-pay rate will be upfront, and has prompt reliable payment for providers at a good rate. I do also appreciate the ability to refer clients I have incoming from other marketing resources such as my website and Psychology Today profile.