HeadwayReviews of headway.co

I love Headway for the most part, but the agents sometimes are very unhelpful. Half the time, if you have a question, you have to get over the hump of "copy and paste" responses to actually get help. It depends on the agent. Sometimes I can wait up to 3 days for an agent to even respond to my ticket.

To make things short, they allowed an unlicensed individual to pose as a reputable counselor. In this process, I was scammed out of $75 for a cancelation fee when I was present on the very first session with proof. After doing my own researching and providing their customer service with the hard proof that the individual scammed me and that they were not actually licensed, I was informed there would be an investigation. An hour later their team informed me that they will side with the unlicensed provider and that there is nothing they will do about my situation. During this “investigation” no one followed up with me with questions or concerns. I am not worried about the money, my concern is that this happens again to someone who is on the edge and is seeking professional help who could potentially harm themselves or someone else! If there is another option for you outside of headway I recommend researching that company instead, as headway has also been in legal trouble this past year. Do not link your card or payment method until you have met the provider.

JJ and the Headway team have been wonderful in helping me learn the ropes of headway and begin to build up my caseload more!

Enjoy the platform. Wish I received referrals from Headway.

On 6/17 I sought out therapy for behavioral health with a provider that uses Headway. The provider inquired Headway to figure out what the costs per session would be and forwarded Headway's response to me. A Headway Customer Experience Team member stated "Based on the details we have today for **** plan, they will have a $50 copay per session and their insurance will cover the remaining session fees, regardless of provider type, treatment, or duration. As always, you will be paid in accordance with the information listed on your rates and agreements page." I did one session with the provider on 7/1, believing that it would cost me $50. However, on 7/4 my insurance website claims that I owe $141.41, which is more than what Headway claimed I would be charged. On 7/8, Headway emailed me saying I owed them an extra $91.41 for this one session. Headway is not transparent and very misleading with the cost of health care. Headway also does not provide any customer support in the form of phone calls.

Great overall.

Headway is by far my favorite platform. It’s so practical and has the best rates. The only negative thing is how much time verifying the insurance.

I really appreciate the ease of billing, paperwork, and gaining new clients through the use of your services