HeadwayReviews of headway.co

I’ve been really impressed with how seamless the process is when working with this company. They handle all the billing and insurance details, allowing me to focus on providing the best care for my clients without the administrative hassle. It’s a huge relief knowing I’m supported by such a professional and efficient team.

Very helpful and meticulous. Prompt replies when needed. Takes the fuss out of working with insurance and third parties to simplify private practice logistics.

Pretty much the same issues as below, I have been seeing a psychiatrist for over 6 months. It was verified by the psychiatrist as well as Headway that they were in-network and suddenly now they're out of network. Spent most of the morning putting in useless "contact forms" to get this corrected with no response. Spent over an hour with my insurance to learn that no claims were even put in regarding my sessions. Will I get a large bill because I've been seeing a provider that out-of-network, when I was explicitly told and even now still show as in-network? I have no idea because Headway doesn't have a help line to call and help figure out any issues. Now I have to find a new provider and obviously triple check if they are in network because how else am I supposed to get my medication? Hopefully complaining here will get a response and will continue posting over and over again to every forum until I do.

Great platform! Easy to access and use.

Headway has been very helpful with insurance and communication with clients. I have not had to worry about much with any of the back office stuff with insurance. If there are any changes or questions, I have always had response from the customer service within hours. Very satisfied.

Terrible Billing and Customer Service I've been waiting on a refund from headway for weeks after them charging my credit card instead of billing the insurance provider for therapy. Contacting them through their ticketing system is a waste of time as they continuously add more weeks of wait time instead of addressing the issue. I've declined to see any therapist that works with Headway because it appears to be more of a scam than a service provider

Wow , Headway makes billing and taking insurance a breeze.

Great for building and sustaining a practice.