HeadwayReviews of headway.co

I was a Headway provider and this company is unethical. They changed my phone number to theirs in insurance panel provider listings. This redirected my referrals to them. This happened in panels that I was both independently credentialed with and also contracted through them. This change of demographic data was done without my knowledge, permission, and it caused harm as a once consistent referral source completely dried-up and potential clients were unable to find me. When contacted, Headway acknowledged they did this and said I would be on my own to fix it. They also do not honor their contract. The contract clearly states that I need to provide 30-days written notice to leave and they refused to honor this and instead stated it would be up to 60-days. They have horrible customer support. Customer support is through a chat function which is not responsive and at times not accurate. In addition, when I first signed-up w them they described themselves as only doing billing and I could run my practice as I wish. Overtime they have started making more demands on how I ran my practice from sending forms to my clients, pushing to store notes on their platform, etc. Headway is a large Venture Capitalist backed business where they hire mental health practitioners as 1099 contracts. Signing with them, you are agreeing to work for a huge multi-state group practice not run by mental health professionals. Their main goal is not quality of care, supporting therapists and prescribers, but it is to make money. They are also in cahoots with insurance companies: Health Care Service Corporation (HCSC), the largest customer-owned health insurer in the US, led a strategic investment in Headway, a mental health startup, and operates Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. They do not have our or our clients' best interests in mind.

overall excellent platform and friendly/timely customer service.. highly recommend! thank you, headway

I love Headway however I think you can do better marketing to get more client referrals.

I depend on Headway to deal with the insurance company. Recently I was unable to attest within the allotted time and one insurance company dropped me. It was significantly a while ago and I was never made aware by the insurance company nor by Headway. In fact, I informed Headway of the problem. Since that time Headway is working to reinstate my credential, but, I would have thought I could depend on them to catch this long before it got to this point.

Patients and Providers -do not use this platform. I have no issues with the providers on this app, as they also appear to be victims of this platform. The customer service is atrocious. You won't be able to reach them by phone. Everything is handled through their ticket system. Due to their inadequacy, it took them over a month to resolve an insurance matter that was their own misunderstanding. Headway kept stating my only insurance on file was my secondary despite it being my only insurance. (I also called insurance to double check) headway confirmed this a month later, backdated items and charged me more for four past secessions. This company may have outsourced its customer service, as my questions were ignored or responded to in a script-like manner.

Able to see when I'm getting paid helps me manage my flow in my private practice. Then not having to utilize admin time to make sure that insurance is our paying has been a life server.

This company is really good at taking more money than the insurance allows then not refunding. I was lied to when I was told that the insurance company asked them to not send claims in January. The insurance company said that made no since. When they did send the claim they had the patient name incorrect. They finally corrected the fact that I had a copay not a deductible (like I had told them from the very beginning) but still would not send us a refund. Then they turned around and changed my copay to a higher rate, even though we have spoken to the insurance company repeatedly concerning this visit. We are seeing the same therapist we have seen for years they just started through Headway and Headway charged twice what they therapist charged at their personal clinic. 15 minutes for ADHD medicine maintenance. I really like it when they AI responses to my Facebook about seeing my account when my Facebook page is not even my real name. They are nothing but thieving liars. Sad thing is my daughter has used this therapist for a couple years now and we really like him. But we will be removing our account from Headway. We also turned them into our credit card company as credit card fraud. Not sure where this will go though.

Like everyone else, I've had problems with them verifiying my insurance and my partners. It's the same insurance for both of us! Mine finally was verified, but apparently they haven't for my partner's, and again...it's the same insurance. No phone number, no way to hold them accountable. They're a shameful company taking advantage of folks who need mental health care.