HeadwayReviews of headway.co

Honestly, where do I even begin? They take money out of what gets billed to the client, but advertise to you like they don't. They can't get credentialling correct and that's their primary JOB. They've countlessly messed up credentialling applications for me. Their communication between departments is NULL. Their responses are NEVER helpful. I ALWAYS have to do THEIR job for them. If there was any other semi-affordable credentialling company, I would leave and go there. But as a private practice and sole practitioner, options are limited unless you have a million dollars. Summed up, they are frustrating and incompetent. It's like working FOR an insurance company.

I have been using Headway since October 2024 and now, all of the sudden, six months later, they are charging me for two session cost corrections because (according to my insurance) they didn't file the claims on time. Either way, I should not be responsible for this cost. Headway should provide proof of timely filing to UMR and handle this on their own as the party responsible for filing the claim. I have opened support tickets and the response has been vague and purposefully misleading. Don't risk using this service!

Good support

I just love you guys

Headway has made taking insurance and copays so much simpler. They handle all billing and help with communications. Their wonderful paperwork and personal policies options have made it much easier to go paperless in my office.

Please don't use this company. My therapy sessions were initially estimated to cost $50; after my insurance review, the cost was lowered to $25. Great, right? After my third session, I received an email that my sessions are now $140 ($420 so far.. all sessions). I received an email from my insurance company stating that I also owed a similar amount ($144.43 per session, totaling $433.29). For a total of $853.29 for three hours of talking, no no. Let's assume the therapist charges $140; we are paying Headway an additional $140, plus fees. And that doesn't seem right, especially for online therapy. I feel silly for falling into this trap and not doing more research, but I just wanted help. We are looking for help, and instead, we get scams. It is a very unethical world!

I like Headway. I would love it if it had in portal Zoom and AI options to purchase.

Very few issues encountered...my only recomendation is to reduce wait time to resolve an issue Overall happy with Headway and would recommend