HeadwayReviews of headway.co

Very fast feedback!

The person who assisted with my request was extremely helpful.

There are a number of things that work very well with Headway and I'm thankful for it. Customer service is usually very helpful. There have been a couple of instances where it's been challenging getting customer service to actually address the challenge without multiple follow ups. I will say this has not been the majority of my experience. Overall it's been positive. I do think there are opportunities in terms of making things more clear when there are updates to the system. There have been a number of updates recently and it's been difficult to get clarity on a pretty important one involving insurance indicators related to location verification.

The support team has been so responsive and answers your questions so promptly and throughly.

Very good communication, and things are clearly explained. If help is needed, there is someone to talk with regarding any issues.

Horrible provider support times. It can take days and reopening tickets to get answers. Also, the payouts should be more.

So far, the experience is good. However, I have far less functionality than my colleague does, and want to get a Forms section, as well as the AI tools for clinical notes. It is a little annoying that she has much more functionality than I do. I also want a way to engage couples with the ability to send out reminders to both clients and have both clients listed in the same profile instead of having one IP file and another random file for the other client that I use as a repository of forms and signatures.

Quick and detailed responses to my questions.