HeadwayReviews of headway.co

They canceled and still charge me 75 and I went smh

I scheduled virtual sessions with my therapist and she was great, and easy to schedule with…BUT and this is a big but…I was not told that my insurance does not cover virtual sessions and they let me continue to schedule sessions without notifying me and I racked up a $450 bill…and now they are making me pay it all at once and it is completely irresponsible and ridiculous. It is their job to verify benefits BEFORE they schedule you. I have spoken to customer service multiple times and they just keep throwing their hands up like “sorry can’t help you”. It’s disgusting. They will not even delay my payments.

My therapist is awesome. She seems to be close to my age and for the things we discuss, that makes everything very relatable. She has been so helpful with a childhood trama that used to really bother me on a regular basis. Processing this event with her help is even notice by my wife.

No. Just….no. Virtual therapy is pretty much one of the easiest things for a provider. I’ve had two appointments and both were no-shows. When I use the chat for help… it made me wait about 10 minutes. When I explained what I was wanting to submit a report about… they said it had to be an email The admin support on this platform is horrible. That is not as bad as the actual support providers who just never show up.

Terrible company. They allow providers to book appointments within 24 hours on their end then you get stuck with $75 cancelation fees on appointments you never booked. This is a major scam that needs a class action lawsuit taken on. Their customer service is garbage. After dealing with an AI chatbot you may finally get to a "live" agent in the same chat window. Keep in mind there is no way to cancel your account but through this "live" agent. There is no number to call no one you can speak with. You then have to jump through their hoops to finally get your account deactivated (hopefully). They will prevent you from removing your payment information once its tied to them which is very concerning. They pretty much control your credit card once you are a user. I plan to reach out to any attorneys that specialize in digital rights of users to start a class action against this company for its violation of user/consumer rights here in the United states. If you are an attorney please contact me via email so we can discuss further. Thank you

The therapist I have been meeting with has provided such a safe space to go through old trauma that has been sitting there for decades and never got processed or resolved until now. She's made it easy to open up and talk about it, to work through challenging conversations, and to find new positive thoughts to anchor to instead of to trauma. The scheduling through Headway has been extremely helpful and I love the text and email reminders so I don't accidentally forget my appointments. It's been one of the most positive and helpful therapy experiences I've had to date and am so grateful!

Working with the team at Headway has been an excellent experience. The care shown by my support system reflects a compassionate, focused and professional service provider. Thank you Headway.

Using Headway is pretty easy. The navigation is not difficult and I have had no issues while using the application.