HeadwayReviews of headway.co

This company is pure fraud. It is set up to make money off people’s pain. Please do not give them your credit card information guys. There’s not even a customer service link. The whole therapy game is a big set up for greedy corporations like this. They will take money from you and victim blame, making it hard for you to even remove your own banking details. This is a disgraceful plan by design.

They charged me $252 for a single session that should have been covered by my HRA. They charge immediately -- just withdraw the funds from your debit card. No invoicing. Then it takes months to get reimbursed. Also, someone (Headway or the provider) scheduled an appointment without letting me know, sent me a "reminder" the night before. I canceled it, but was charged the next day anyway. They rely heavily on unresponsive, AI-like chat customer service. Typically move you from one "representative" to another several times and have you waiting for long periods of time. They're out to make these kinds of errors and hope people give up. Right now I'm struggling to get my account completely inactivated and my payment authorization revoked. Surprise surprise, it's much more time-consuming than it needs to be. Awful.

I would avoid this platform. I was assured my provider was in network. When my insurance company told me otherwise, Headway refused to call insurance to clarify and resolve this issue. They told me at least five times to test assured there will not be any issue with insurance, even though I told them that information was inaccurate. As this was all over chat, it felt like I was talking to AI, although they assured me I was speaking to a human. When I told them I would have to stop services with my provider and Headway they did not seem particularly bothered, which makes me believe that they are less concerned with the individual client if their overall bottom line is stable. In contrast, when I had a similar issue with the Alma platform, Alma called my insurance and resolved the issue. Between the two I would definitely recommend Alma over Headway.

Terrible and unprofessional billing department with no clue how to properly submit claims to an insurance company. Instead of correcting there errors they bill patients. Just a fraud company….. Do not give them your credit card no matter what. NEVER! Otherwise they take money from your account before you even realize it. Also, stay away from therapist TZVI NOBLE. He is only worried about his license, not your wellbeing. His approach is dangerous.

I had a great experience with Betsy Kuruvilla PMHNP. She listened to my experience and was warm and comforting. She is thorough and asks questions to understand the patient's experience. There was no pressure, just warmth and reassurance. I'm looking forward to following up with her soon!

Headway overcharged me for two sessions already and then randomly sent me a huge bill for two other sessions. One of those charges is being evaluated by my insurance, and a Headway agent already told me the other charge was an error on their end and would be removed from my account. I woke up to find they charged my card on file for it anyway. These people are, at best, grossly irresponsible. I like my practitioner, but I don’t trust Headway at all.

I tried to make an appointment with a therapist for my daughter. Appointment was accepted and then cancelled within 15 minutes. No explanation. I tried again for a different week. Same thing happened, but then I received a private message from the therapist stating “ I do not allow individuals to schedule their own appointments “. I asked how to get an initial evaluation and no response. Very frustrating experience and I will look elsewhere for a better fit

I wish I could give a 0/5. It took over a month for them to fill my prescription while they blamed it on the pharmacy on shortages (not true since I called the pharmacy). Ended up sending it to a pharmacy that didn’t take my insurance and cost me $300/month (when it was supposed to be $60). Cannot emphasize enough how terrible