HeadwayReviews of headway.co

Please be wary of this company because of insurance issues. I met with a therapist who is in network with my insurance, headway gave me an estimate that I would spend $20 per session. After meeting with her four times I was told they just found out my insurance wasn't in network and then charged me $100 per session on my credit card. It turns out that even though the therapist is in network, headway.co is not in network with my insurance... it makes no sense to me but I was repeatedly told by headway they don't have an agreement with the specific billing of my insurance. Basically I could have seen this therapist independently for $20, but since I went through headaway who "doesn't have an agreement with" my insurance, I was retroactively charged $100 per session and only found this out after my fourth session. Previous to that headway said estimate that it would cost 0 or 20 dollars per session. I would go straight to the therapist and not go through these companies, they do not have their act together yet and are wasting people's money, and they won't reimburse me.

What I truly dislike about headway is the fact that it is impossible to speak to a human. Not everyone does well with chatbots. I have a difficult time getting the chatbot to understand my issue. Then that leaves me reading and responding to multiple emails a day answering questions from customer service representatives. I think time could be saved on both sides if we can just have a quick conversation.

Headway wouldn’t update my insurance. Then wouldn’t reimburse me. Impossible to reach support, even my provider couldn’t. I had to get state representatives involved. Even after it was not good. Could not recommend less.

It was easy. Responsive. Good calendar. Easy to make appointments and adjust appointments when needed.

Very knowledgeable, no bs but compassionate and kind at the same time

I am a clinician with your company. The only thing I wish you guys did was bill NJ Medicare, Medicaid, LAC billing with a supervising clinician and had a way to call for assistance.

Headway is a billing platform and they will run people away from providers because of the incompetency. We have been using headway since January 11, 2026, and everything seemed to be going smooth. They were billing under the providers name to the insurance company. The provider is in network per Aetna and even per the provider and even per headway but all of a sudden as of May 1, 2026 headway started billing it under the name New York behavioral healthcare who is not in network. You cannot ever speak to a customer service rep so everything has been by tickets, chat feature or from the provider. Headway will lie and tell you that they build it under the providers name. Aetna says no they did not. They show the billing and it shows New York behavioral healthcare so I don’t know why for this one particular provider only that they started billing under a whole another name which has caused out of network co-pays. I have contacted Aetna and reported all the claims from May 1 through the beginning of July 2026 as fraudulent because they are my daughter has never seen New York behavioral healthcare. In fact the providers right here in Texas in the same town we are in. Because of their incompetence at headway, my daughter now is without any mental health healthcare. And trying to start over with a new provider after years of being with this provider before headway and presently. I actually am considering reaching out through an attorney to see if there’s others out there we’re going through the same stuff with headway’s platform and following a class action lawsuit against them

good payment, CEU, EHR.