HeadwayReviews of headway.co

4.02,418 reviews
Mental Health

Headway

About Headway

Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.

Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: headway.co
Website: headway.co
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 63% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Headway reviews

2,418 approved reviews, newest moderated first

Joyce M.
Jul 24, 2026
Service; updates
Service, updates
Response from HeadwayJul 28, 2026
Hi Joyce, Thank you for the kind words — we're glad to hear the experience has been a good one. We appreciate you taking the time to share your feedback! – Adam
ANA B.
Jul 24, 2026
I’m very satisfied with the therapist,I spoke to looking forward of continuing with her
I am very satisfied with the therapist, looking forward of continuing with her expertise and helping me with my needs
Response from HeadwayJul 28, 2026
Hi Ana, Thank you so much for sharing this — we're really glad to hear the experience has been such a positive one. We'll pass along your kind words. Looking forward to supporting you along the way! – Adam
Diana
Jul 24, 2026
Timely response
Timely response Customer service excellent
Response from HeadwayJul 28, 2026
Hi Diana, Thank you for sharing this — we're so glad to hear the support experience was timely and helpful. Feedback like this means a lot to the team. – Adam
LL
Jul 24, 2026
Unhelpful and ineffective customer…
Unhelpful and ineffective customer service. Do better.
Response from HeadwayJul 28, 2026
Hi there, We're sorry to hear this was your experience — this is not the standard we hold ourselves to, and we take feedback about our support team seriously. We'd like to better understand what happened and make sure your concern gets to the right team. Please reach out here so we can look into it directly: https://care.headway.co/contact – Adam
NG
Jul 24, 2026
Quick
Easy setup, good support starting private practice, and great customer service.
Response from HeadwayJul 25, 2026
Hi, Thank you for sharing your experience. We're glad to hear Headway has been helpful for your practice. We appreciate the work providers do every day and are grateful you took the time to share this feedback. – Adam
Christina D.
Jul 24, 2026
Quick efficient clear communications
Quick efficient clear communications
Response from HeadwayJul 25, 2026
Hi Christina, Thank you for sharing your experience. We're glad to hear Headway has been helpful for your practice. We appreciate the work providers do every day and are grateful you took the time to share this feedback. – Adam
AH
Jul 23, 2026
Being part of Headway
Being part of Headway has been great in many administrative ways & professional growth. I like the ease of credentialing, confirming sessions, checking payments history, and the webinars offered. I gave it 4 stars because contacting support is through email. It has been frustrating not getting clear answers some times and going back and forth to try to explain. I would much rather have a phone contact#, it will make life easier when issues come up.
Response from HeadwayJul 23, 2026
Hi AH, Thank you for sharing this feedback. We're glad parts of the experience — like credentialing, session confirmations, and payment tracking — have been working well for you. We hear your concern about wanting an easier way to reach support, and we appreciate you calling this out as we continue improving the support experience. – Adam
Felipe B.
Jul 23, 2026
The customer service I receive is… Excellent
The customer service I receive is outstanding. The service I received is up and above what I’ve usually received from other vendors. It makes it easier for me to do the therapeutic work when they do so much of the heavy lifting.
Response from HeadwayJul 24, 2026
Hi Felipe, Thank you for sharing this feedback. We're glad to hear our customer service has made things easier for you and helped free up time for your therapeutic work. We appreciate you taking the time to share this. – Adam

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The customer service I receive is… Excellent