HeadwayReviews of headway.co

Response from HeadwayJul 29, 2026

Hi Juhee, Thank you for sharing this. We're glad to hear the scheduling and client invite experience has been working well. We hear you on the insurance side — we know how frustrating it can be when the information feels inconsistent, and we appreciate you flagging that as something to improve. We'll make sure this feedback gets to the right team. – Adam

Response from HeadwayJul 29, 2026

Hi Maria, Thank you so much for sharing this — it truly means a lot to hear. We're glad the support experience has felt responsive and genuinely helpful, and we'll be sure to pass your kind words along to the team. – Adam

Response from HeadwayJul 29, 2026

Hi Becky, Thank you for taking the time to share such thoughtful feedback. We're glad to hear that the billing experience, clinician payment, and clawback protection have been working well for you and that your clients are finding the platform easy to use. We hear your frustrations about the EHR feature gaps and the credentialing timeline — both are areas we're actively working to improve. Feedback like this helps us prioritize. We'll make sure it reaches the right teams. – Adam

Response from HeadwayJul 28, 2026

Hi there, Thank you for sharing this — we're glad the technology has been working well for you. We're sorry to hear that getting connected with someone for help felt so difficult. Needing to go that route to reach a person isn't the experience we want anyone to have, and we appreciate you calling it out. We'll make sure this feedback reaches the right team as we continue working to make support easier to access. – Adam

Response from HeadwayJul 28, 2026

Hi Bob, Thank you for taking the time to share this feedback. We're glad to hear Headway has been easy to use. We appreciate you sharing what has been helpful. – Adam

Response from HeadwayJul 28, 2026

Hi, Thank you for sharing this — we're glad the support experience has been responsive and helpful. We appreciate the kind words! – Adam

Response from HeadwayJul 28, 2026

Hi Charlie, Thank you for sharing this. We're glad your experience with Headway overall has been a positive one, but we're sorry to hear the provider experience hasn't fully met your expectations. Feedback about the care experience is something we take seriously. Because this involves sensitive, account-specific information, we're not able to discuss the details publicly — please reach out to our support team so the right team can review your concern directly: https://care.headway.co/contact – Headway Support

Response from HeadwayJul 28, 2026

Hi Peter, Thank you for sharing this — we're glad Headway has been a great fit and that the experience has been a positive one. We appreciate the kind words! – Adam