Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Response from Hazelton's Gift Baskets USAMay 12, 2026

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are one hundred percent satisfied with our service, especially coordinating your gift all the way from South Africa. It is fantastic to know that the housewarming gift was delivered on time to your family in Escondido and that the arrangement matched the online photos perfectly. We take great pride in ensuring our international customers can trust us to deliver exactly what they see on our site. Thank you for your kind words and for choosing Hazelton's. We look forward to helping you with your future gifting needs!

Response from Hazelton's Gift Baskets USAMay 12, 2026

Thank you for your feedback. We are sincerely sorry to hear that the gift set delivered was completely different from the golf-themed arrangement you ordered, and that the presentation and contents did not meet our quality standards. Regarding the substitutions, we understand your frustration with receiving a generic cutting board, floral mug, and different wine variety after paying for a specific selection. While our substitution policy is designed to ensure timely delivery when certain items are out of stock by replacing them with items of equal or greater value, it is clear that in this instance, the replacement did not reflect the theme or value of your original purchase. We also apologize for the poor presentation of the gift message. We take great pride in our gifting experience, and a message taped to the basket does not reflect the professional standard we aim to provide. We have shared your review with our fulfillment and quality control teams to investigate why this specific order was handled incorrectly. Thank you for bringing these concerns to our attention.

Response from Hazelton's Gift Baskets USAMay 11, 2026

Thank you for sharing your feedback. We are sincerely sorry to hear that the gift delivered did not match the premium selection you purchased and that the overall presentation fell short of the images on our website. Regarding the whiskey, we understand your frustration with receiving a substitution after paying for a specific upgrade. While our substitution policy is intended to ensure timely delivery when certain items are out of stock, we recognize that receiving an Irish whiskey in place of a requested bourbon is a significant discrepancy. We also apologize for the inconvenience of having to provide photos and follow up via email. This process is in place to help our billing and quality teams document errors with our fulfillment centers, but we understand it adds frustration to an already disappointing experience. Your comments have been shared with our logistics team to investigate why this specific upgrade was handled incorrectly. Thank you for bringing this to our attention.

Response from Hazelton's Gift Baskets USAMay 10, 2026

Thank you for your feedback. We sincerely apologize for the delay in your Mother's Day delivery and for the frustration caused by the change in the delivery date. While we strive to meet requested delivery dates, they are estimates and not guaranteed, as stated in our shipping policies. This is particularly common during high-volume holidays when transit times can be affected by carrier demand. However, we understand how important timing is for such a special occasion. We also deeply regret that your experience with our representative did not meet the professional standards we aim to provide. We have taken note of your comments regarding the tone of the communication and will address this internally to improve our service. We appreciate you bringing this to our attention.

Response from Hazelton's Gift Baskets USAMay 10, 2026

Thank you so much for the 5-star review! We are delighted to hear that you were pleased with the ability to upgrade your champagne and that the delivery arrived right on schedule. It is wonderful to know that you enjoyed the contents of the basket and found the cutting board to be beautiful. We take great pride in our presentation and the quality of our gift items, so we truly appreciate your recommendation. We look forward to helping you with your future gifting needs!

Response from Hazelton's Gift Baskets USAMay 9, 2026

Thank you for the 5-star review! We are so glad to hear that the gift was beautifully presented and delivered in a timely fashion. It is wonderful to know that the contents were still delicious even after the wait—it sounds like our delivery team found the perfect secure spot to keep it safe until your recipient returned. We truly appreciate your kind words and are happy we could help make the gift a success!

Response from Hazelton's Gift Baskets USAMay 7, 2026

Thank you so much for the 5-star review! We are delighted to hear that you enjoyed our selection of products and gifts. Our team takes great pride in ensuring that every basket is beautifully presented and delivered right on time, so we truly appreciate you noticing those details. We look forward to helping you with your future gifting need.

Response from Hazelton's Gift Baskets USAMay 6, 2026

Thank you for sharing your feedback. We are sincerely sorry for the disappointment caused by your daughter-in-law's birthday gift and for the frustration you experienced with our customer service team. Regarding the items requiring refrigeration, we take the shipping of perishable goods very seriously and regret that the packaging did not maintain the necessary temperature in this instance. We also apologize for the missing Dark Chocolate Book Box; we strive for order accuracy and understand how upsetting it is when a special addition is omitted. While our team offered a partial refund in accordance with our standard resolution policies, we understand this did not meet your expectations for a full resolution. We have taken note of your comments regarding our communication style and the quality of the items received as we work to improve our internal processes. We truly appreciate your feedback and apologize for falling short of providing the cheer you intended for your family.