Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Seems as though just about everyone on here has a similar story about this place... One of my coworkers recently had a baby: So wanting to send a little congratulatory gift I chose this "Champaign & Balloon" with upgraded Champaign and a custom embroidered bib with their daughters name on it to be delivered to their house... Anyways, not only was the delivery quite slow (not necessarily Hazeltons fault), but I was very disappointed when he got back into work and thanked me for the "campaign and cutting board"... Turns out that they apparently decided to swap out the large "Welcome Baby" balloon with a cutting board??? On top of that they screwed up the custom add on bib (definitely was not embroidered) and I was to afraid to even ask which campaign they sent. But based on the rest I'm assuming it wasn't the Moet I had upgraded to. What a waste of $130. Our company will certainly never order from these guys again.

poorest and most unreliable service!!! They accepted the desired delivery date (my friend's birthday) during the order and changed it afterwards to A WEEK LATER! Not only was the order delivery delayed, but the flower from the gift basket was torn and not fresh anymore, and the flower pot had been broken in multiple pieces during the shipping. They are refusing to process a refund, despite the fact that they did not meet the promised service delivery conditions. Never order from them!

If I could give zero stars I would. Buyer Beware! This company is a complete fraud. I had ordered a gift basket for my grandmother. It arrived broken and completely rotten with ants included. When checking out the customer gets to select desired delivery date. Not only did this company lie and deliver the basket a full week later than promised, but refused to give a refund. Customer service manager told me “I should have paid for the ridiculously expensive overnight shipping if I didn’t want it to arrive spoiled and rotten.” I was promised a delivery date that they couldn’t adhere to and when it didn’t arrive until much later I figured they must have a good way of shipping these items so they remain unspoiled. NEVER buy from this company!

Do not purchase anything from them under no circumstances. They are crooks. I filed a complaint on Internet Crime Compliant Center as well as calling my bank for chargeback. Because they will never refund my money. I ordered goods. Without notifying me, they changed my order. This is Fraud immediately. Thankfully it was the delivery company they use, who called me only yesterday to inform that what he was about to deliver was nowhere near what I ordered initially. I immediately cancelled my order. If you send email to their customer service, all they do is send generic emails. Their emails come from 3/4/5 different domains NOT from Hazeltons. They offered no solution whatsoever. Do not waste your time or money with these crooks. They are not an honest company.They are FRAUD.

I ordered a $400AU hamper for our daughter and the hamper was stuffed into a box and took 10 days to be delivered to a business after hours on a Friday. NOTHING I ordered other than a bottle of Moët was delivered as ordered. Many items missing that was paid for, Not good customer service either, may respond but quote all these terms and conditions. You show a product but supply 💩

We thought ‘what a lovely anniversary present for our daughter and son-in-law’. Sadly it was not to be. The wrong gift box was sent. Several items we ordered were never sent. What was sent arrived damaged (not way of knowing who’s responsible for that). The bouquet was in a terrible state. When my daughter complained she was told we should have looked at question 22 in FAO’s. Basically ‘we’re not interested’! And I didn’t even receive any sort of reply to my complaint! You might have a good experience with Hazleton’s. Then again you might not and they won’t care!

Terrible customer service!! Do NOT order from this company! I ordered a basket for my daughter with chocolate covered strawberries, champagne and paid extra for a ballon. She received it yesterday and instead of the strawberries they sent 3 chocolate bars from the Dollar General store worth $1,25 each, a cheap wine worth $10 . NO Balloon! The wood basket was broken. It was embarrassing the quality. I spent over $100 for them To send CHEAP stuff! Employees are Rude and their response is that they are allowed to substitute the products I wish I would have read the Bad reviews they have before placing my order. Totally agree with all of them They reap off their customers! I will NEVER order from them again!!

I wish I had done my due diligence before purchasing something online from this vendor. They shipped a cheesecake, two-day delivery, with no cold packs. It had rotten into a mess by the time it arrived. I asked them to resend, only to have them go out to a local Price Chopper supermarket and send an inferior product, also with no cold packs. The same thing happened! They have not returned any of my recent e-mails asking for a refund and an apology. I'm so upset over this!