Hazelton's Gift Baskets USAHazelton’s Gift Baskets USA is gourmet gift basket company, offering expertly curated baskets filled with upgradable gourmet item selctions.
Hazelton's Gift Baskets USA (hazeltonsgiftbaskets.com) has 396 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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David D.
The recipient received the gift on time just as expected.
Response from Hazelton's Gift Baskets USAFeb 17, 2026
Hi David! Thank you for the 5-star review. We are so glad to hear that your gift arrived exactly when expected. Reliability is a top priority for us, and it’s wonderful to know we hit the mark for you. We look forward to helping you with your future gifting needs!
Niel G.
Fast and Easy
Response from Hazelton's Gift Baskets USAFeb 12, 2026
Thank you for the 5-star review, Niel! We're glad we could make your gifting experience fast and easy. We hope to serve you again in the future!
Cathy N.
Sent a gift basket to my sister in Texas (I ordered from Australia). It was delivered on the day I requested and my sister was very happy with it. The only reason I gave 4 stars and not 5 is because it was quite pricey.
Response from Hazelton's Gift Baskets USAFeb 11, 2026
Hi Cathy, thank you so much for sharing your experience! We are thrilled to hear that we could help you send some love from Australia to your sister in Texas right on time. We strive to provide a premium, seamless experience for our international customers, and we're glad your sister enjoyed her gift. We appreciate your feedback regarding our pricing and hope to serve you again for your next special occasion
Hugh R.
I ordered a customizable wine gift basket for my sister. Of the 4 items I ordered (3 different bottles of wine and a box of dark chocolate truffles) all 4 were substituted. Customer service said that in the gifting industry substitutions without notifying the customer are quite common. Hard to believe they were out of dark chocolate - maybe the variety of wine I ordered, but the chocolate - come on! I will never buy from them again.
Response from Hazelton's Gift Baskets USAFeb 6, 2026
Thank you for your feedback. Please accept our sincerest apologies for the frustration caused by the substitutions in your order. While our policy allows for substitutions to ensure gifts arrive on time, replacing every single item in a custom basket—including the chocolates—is not the standard we strive for. We understand that when you take the time to customize a gift, you expect those specific choices to be honored. We are taking your comments to heart to review how we handle stock levels and customer notifications. We clearly missed the mark here, and we are committed to improving our process to ensure this doesn't happen to future customers.
Nancy M.
Do not order from them! They do not deliver it to the door, only for pick up with Canada post, which made problems. I ordered basket to be delivered on the birthday and the courier only left a note for pick up on the following day! This is unacceptable! Do not use them! Their customer service does not help! Spoke to Canada Post and they said that the sender did not use door to door service, just a cheap mailing to the mail box and obviously the gift basket can't be delivered to the mail box, so Hazelton's knew upfront it would not be delivered on time. You charge for delivery, so use normal courier services like UPS or Fedex and door to door, otherwise your service has no point. If you would warn me about this upfront I would never use your services, because we order gift basket with the purpose to be delivered to the recipient and not for receiver to pick it up. Shame on you! Your apologies don't help, you've ruined the birthday gift!
Response from Hazelton's Gift Baskets USAJan 30, 2026
Hi Nancy, we sincerely apologize for the frustration caused by the delivery experience for this birthday gift. While we aim for door-to-door service, certain couriers like Canada Post may leave a pick-up notice if they determine a location is insecure to leave a package unattended. We understand this delay meant the gift was not received on the intended day, which is deeply disappointing. Regarding your experience with our team, we strive to provide helpful solutions within our shipping policies. While we do not offer refunds for carrier-related transit delays where the gift remains safe and intact, we value your feedback as it helps us monitor the performance of our delivery partners. Thank you for bringing this to our attention."
Melly
I am quite disappointed with my experience. I paid a fairly high price, and unfortunately what my family received did not match what was shown in the photos on the website nor what was described in the caption. In addition, I paid extra for an orchid, but a completely different flower was delivered instead. The delivery was also much later than promised — it was supposed to arrive a few days later, but it arrived weeks after the expected date. Additionally, the cheese board itself — which is a central part of the product and even mentioned in the name “Wine and Marble Cheese Board” — was missing from the delivery. I appreciate that the order eventually arrived, but it was not what I paid for, and the overall experience did not meet my expectations, especially considering the price.
Response from Hazelton's Gift Baskets USAJan 27, 2026
Dear Melly, we sincerely apologize for the disappointment caused by your recent order. It is truly regrettable that your gift arrived late and did not meet the standards we strive for. While our Substitution Policy is in place to ensure a gift is delivered when specific items or flowers are unavailable—by replacing them with items of equal or greater value—it is clear that in this instance, we failed to provide the experience you paid for. We are taking your feedback seriously to improve our quality control and fulfillment processes. Thank you for bringing this to our attention, and we are committed to doing better.
Heather H.
Totally amazing experience from ordering to delivery. I was kept informed every step of the way which was important living in a different country. I would definitely use Hazeltons again, thank you
Response from Hazelton's Gift Baskets USAJan 27, 2026
Hi Heather, thank you so much for the 5-star review! We know how stressful it can be to send gifts from another country, so we make it our mission to keep you updated every step of the way. We’re thrilled you had an amazing experience and look forward to helping you send your next gift across the miles!
Benedict E.
I appreciate the timely delivery. The package arrived a day before the date I specified. I was glad that the wine met the standards of the receiver. I had worried about that. The website is quite user-friendly.
Response from Hazelton's Gift Baskets USAJan 26, 2026
Hi Benedict! Thank you for the wonderful 5-star review! We’re so pleased to hear that our website made the ordering process easy for you. It’s also great to know that the wine lived up to your high standards—we know how important that 'quality check' is when sending a gift! While we always aim for perfect timing, we're glad the early arrival worked out well for this surprise. We truly appreciate your support and look forward to helping you with your next gift basket!
