K.
My first time ordering from Hazelton’s…
My first time ordering from Hazelton’s and it’s been a very poor experience so far. I purchased from them specifically because based on what the website said at checkout, the basket was supposed to be delivered within 1 business day to an address in New Jersey. 1 business day passed and the courier tracking information still shows they haven’t received the package. I contacted Hazelton’s customer support who told me to contact the courier, and when I contacted the courier, they told me to contact Hazelton’s because no one actually knows or can tell me where the gift basket is and when it’s going to be delivered. On top of this the courier added they don’t honour a specific timeframe delivery service (i.e. delivery in 1 business day). This is very disappointing. I needed this basket to be delivered within the expected timeframe.
Response from Hazelton's Gift Baskets USAFeb 27, 2026
We sincerely apologize for the frustration regarding your delivery. Please note that once a shipping label is generated, it signifies that your order has been processed and has left our facility. In some cases, there is a delay in the courier's system while the item is in transit, which can prevent the tracking status from updating immediately. Because your order is already in the hands of the courier, we are unable to cancel or refund the shipment at this stage. Additionally, based on the shipping method selected at checkout, this was a non-guaranteed delivery timeframe. We understand how important the timing was for this gift and appreciate your feedback on the conflicting information you received. We are committed to doing better next time to ensure a smoother experience.