Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Response from Hazelton's Gift Baskets USAJan 2, 2026

Thank you so much for the 5-star review! We are thrilled to hear that the gift arrived on time and that the recipient enjoyed the gluten-free selection. It’s always our goal to make sure every gift is both thoughtful and safe for the recipient's needs. We appreciate you choosing Hazelton's and look forward to helping you with your future gifting needs!

Response from Hazelton's Gift Baskets USADec 31, 2025

Hi Vanessa, thank you so much for the 5-star review! We are thrilled to hear that the packaging met your expectations and that the tracking process made your delivery stress-free. We look forward to helping you with your next gift!

Response from Hazelton's Gift Baskets USADec 31, 2025

Thank you for your feedback. We sincerely apologize for your disappointment regarding the delivery timing and the condition of the fruit. To clarify, the date selected at checkout for our standard delivery is an estimate and not a guaranteed arrival date. Regarding the items, our policy is to provide refunds specifically for the individual pieces of fruit that are damaged. We are sorry that this experience did not meet your expectations and appreciate you bringing these concerns to our attention.

Response from Hazelton's Gift Baskets USADec 30, 2025

We have read your feedback regarding the delay of your order from December 19th, and we want to apologize for the lack of communication and the frustration this has caused. It is clear we missed the mark, and we understand why you feel your trust has been broken. We would like to resolve this for you immediately. We are monitoring your tracking number closely. If there is no confirmed movement on your package by the end of the day today, we are prepared give a suitable resolution. We want to make sure you aren't left in the dark any longer. Please contact us at your earliest convenience so we can move forward with the solution that works best for you.

Response from Hazelton's Gift Baskets USADec 30, 2025

Dear B & B Macpherson, I am incredibly sorry to hear about this experience. This is certainly not the level of service or quality we strive for. It sounds like we missed the mark both with our communication and the delivery of your gift, and for that, I apologize. We would like to look into what happened with our management team and make this right for you immediately. Please reach out to us, as we value your business and want to ensure this is resolved.

Response from Hazelton's Gift Baskets USADec 29, 2025

Hi Sirjay, please accept our sincerest apologies for missing your Christmas delivery. We understand that 'high demand' is no excuse for a missed holiday gift, and we are sorry that our previous communication felt dismissive. We have cancelled your order and processed a full refund to your original payment method. We are reviewing our holiday shipping windows to ensure we provide more realistic expectations in the future. Thank you for your feedback.

Response from Hazelton's Gift Baskets USADec 29, 2025

Hi there! Thank you so much for the 5-star review. We are thrilled that we could help you send a gift to your friends in Dallas all the way from out of state! We know how important timing and presentation are, especially during the busy holidays, so we're glad to hear we hit the mark. Thank you for choosing Hazelton's!

Response from Hazelton's Gift Baskets USADec 29, 2025

Hi A Pereira, thank you for following up. We see that a representative is already in touch with you via email regarding this order. Our team is currently requesting photos of the basket's contents to verify if the items were damaged by the snow or freezing temperatures. This helps us determine the best way to compensate you and address the delivery handling. We appreciate your patience as we work to resolve this for you.