Hazel The Label Reviews | Read Customer Reviews of hazelthelabel.com

Hazel The Label Reviews | Read Customer Reviews of hazelthelabel.com

Hazel The Label reviews

63 approved reviews, newest moderated first

Molly F.
Jul 8, 2026
Don’t be temped to buy from them!
I was so excited for my perfect dress for our brother inLaws wedding but it never arrived! I watched shipping like a hawk and then this week Tuesday it said delivered but the delivery service said it was delivered on Thursday the week before and it was not! I emailed customer service twice with no response and I also called their customer service number and it wasn’t a working phone number. This seems to be a scam and not only am I out all the money but have to go find a new dress.
Response from Hazel The LabelJul 9, 2026
Hi Molly, We're truly sorry to hear about your experience, especially knowing this dress was meant for your brother-in-law's wedding. We completely understand how disappointing and frustrating this must have been, and we sincerely apologize for the stress and inconvenience caused. Please know that we take situations like this very seriously, and we would never want any customer to feel unsupported. We'd like the opportunity to investigate what happened with your shipment and review the conflicting delivery information you received. We're also sorry to hear about your experience trying to contact us. We appreciate you bringing this to our attention, and we'll review both the response delay and the phone number issue internally. Please email us at [email protected] Thank you for giving us the opportunity to make this right. We look forward to assisting you.
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demi
Jul 6, 2026
Terrible quality
Terrible quality. Terrible return policy that is not explicitly stated. Comes from China so they use influencer pictures and recreate in the absolute worst quality
Response from Hazel The LabelJul 9, 2026
Hi Demi, We're very sorry to hear that your order didn't meet your expectations, and we sincerely apologize for your disappointing experience. We appreciate you taking the time to share your feedback. We're sorry to hear that you were unhappy with the quality of the item and with your experience regarding our return policy. We understand how frustrating that can be. Our return policy is available on our website, and we continuously review how we present this information to make it as clear as possible for our customers. Your comments are valuable and will be shared with our team as we work to improve both our products and the overall shopping experience. If there's anything we can still do to help with your order, we'd appreciate the opportunity to review your case. Please reach out to us with your order number, and we'll do our best to find a suitable resolution. Thank you again for your honest feedback.
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Sophia
Jul 5, 2026
Don’t buy from hazel the label
The dress I received is horrible quality and they did not let me return it. Don’t buy from their website
Response from Hazel The LabelJul 6, 2026
We're truly sorry to hear that the dress didn't meet your expectations and that you've been disappointed with your experience. We understand how frustrating this must be, and we sincerely apologize. Our goal is always to provide quality products and helpful customer support, so we're sorry we fell short in your case. If your concern hasn't been fully resolved, we'd appreciate the opportunity to review it again please contact our support team at [email protected] We genuinely value your feedback, as it helps us improve both our products and our customer experience. Thank you for bringing this to our attention.
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Contessa C.
Jul 3, 2026
Terrible
Shipping takes forever. Quality is extremely poor. Return policy is laughable. The will offer you 10% back, then 15%, then 25% and keep the item, to make it “right,” but refuse to take a return and give you a full refund.
Response from Hazel The LabelJul 3, 2026
Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your frustration regarding the delivery time, product quality, and return process. Our team aims to offer fair resolutions where possible, including alternatives such as partial refunds or keeping the item, but we’re sorry this did not meet your expectations. Your comments have been shared with our team for review. If you still need assistance with your order, please reach out to us directly and we’ll be happy to look into it further for you.
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Sydney K.
Jun 27, 2026
Terrible quality and experience
This was, without question, one of the worst online shopping experiences I’ve ever had. Avoid this company at all costs. Shipping took nearly four weeks, and communication throughout the process was virtually nonexistent. When my order finally arrived, the quality was incredibly disappointing—cheap, poorly made, and nothing like I expected. The worst part was trying to return the items. Their customer service was completely unhelpful and made the return process far more difficult than it should have been. It honestly feels like they count on customers giving up rather than honoring a reasonable return. If you’re considering ordering from this brand, don’t. Save yourself the frustration, wasted time, and money. There are countless companies offering better quality products, faster shipping, and customer service that actually stands behind what they sell. I genuinely wish I had read a review like this before placing my order
Response from Hazel The LabelJul 1, 2026
Hi Sydney, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand your frustration regarding the delivery time, product quality, and the return process. This is not the experience we aim to provide. We take your comments seriously and will pass them on to the relevant team for review and improvement. If you would still like support with your order or wish to discuss a resolution, please reach out to us directly and we’ll be happy to assist you further.
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Stephanie W.
Jun 26, 2026
Poor quality, long shipping times, and difficulty returning it.
I bought the Bianca dress for my nieces wedding. I had no idea it was coming from China. It took a long time to get to me in Austin, Texas. When I received the dress, it was very poor quality. The fabric was a joke, along with the stitching. No surprise that they are making the return very difficult. Asking for pictures and a tag. The dress came with no tag. DO NOT buy from Hazel the Label. If you do, you will regret it.
Response from Hazel The LabelJul 1, 2026
Hi Stephanie, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how disappointing it must have been to receive an item that did not meet your expectations, especially for an important occasion. We also regret the frustration caused by the return process and any confusion regarding return requirements. This is not the experience we aim to provide, and your comments have been shared with our team for review. If you still need assistance with your order or would like us to look into this further for you, please reach out and we’ll be happy to help.
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Madeleine B.
Jun 23, 2026
This company is based in China
This company is based in China - NOT California. If you want to return, you are forced to pay for shipping to China. This is incredibly predatory and deceiving. Also the dress was horrendous quality. Visible seams and stitching, threads coming apart as soon as I opened the package. Would not recommend whatsoever - more of a headache than anything.
Response from Hazel The LabelJul 1, 2026
Hi Madeleine, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand your disappointment regarding both the product quality and your expectations around returns. We aim to be as transparent as possible about our shipping and return process, and we regret that this did not feel clear in your case. Your comments have been shared with our team for review. If you would like us to look into your order further or assist you with a resolution, please reach out to our support team directly and we’ll be happy to help.
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Mike K.
Jun 21, 2026
I bought a dress for my girlfriend and…
I bought a dress for my girlfriend and it was a little tight so I reached out so I can exchange for a size up. They were compliant in the email asking for pictures of the dress and label so they can let me know the next steps for an exchange. After I send they say they can't accept because its 14 days outside return date. Don't buy from this place. Can't help with a simple exchange??
Response from Hazel The LabelJun 22, 2026
Hi Mike, Thanks for taking the time to share your experience, and I’m sorry for the frustration this has caused. I understand how disappointing it is when you’re simply trying to exchange a size and are then advised that the return window has passed. While we do ask for photos to assess item condition and eligibility, exchanges and returns do need to fall within our stated return period, which is why our team was unable to proceed in this case. We truly appreciate your feedback and will definitely pass it on to our team for further review, as we’re always looking for ways to improve our customer experience.
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