Hazel The LabelReviews of hazelthelabel.com

Response from Hazel The LabelJun 13, 2026

Hi Amber, Thank you for taking the time to share your feedback. We're truly sorry to hear that the Eliza Women's Pleated Ruffled Maxi Dress did not fit as expected and that your experience did not meet your expectations. We understand how disappointing it can be when an item's fit differs from what was anticipated, and we also appreciate your concerns regarding shipping origin transparency and the return process. Customer feedback like yours is important to us and helps us identify areas where we can improve. We sincerely apologize for any frustration caused by the return options presented to you. Our team aims to provide fair and practical resolutions while considering international shipping logistics, but we understand that the options offered may not have aligned with your expectations. If you would like us to review your case further, please contact our customer support team directly at ([email protected]) with your order details. We'd be happy to take another look and assist you in any way we can. Thank you again for sharing your experience.

Response from Hazel The LabelJun 13, 2026

Hi Jayne, We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially with the return being delayed in customs. We want to clarify that we do not intentionally provide incorrect return details, and we take issues like this seriously. Customs delays and international return routing can unfortunately sometimes cause unexpected hold-ups, but we understand that doesn’t make the situation any easier for you. We absolutely want to help resolve this for you as quickly as possible. Please contact our customer support team at [email protected] with your order number and any tracking information you have for the return, and we will investigate this urgently and work with you on the next steps toward a resolution. We appreciate you bringing this to our attention and will do our best to assist you from here.

Response from Hazel The LabelJun 13, 2026

Hi JM, We’re sorry to hear you feel this way and that your experience with our return policy has been frustrating. We understand how important clear expectations are when it comes to refunds and returns, and we regret that the policy and resolution options you received felt inconsistent or unsatisfactory. Your feedback about the policy clarity and perceived value of resolution options has been noted and will be shared with the relevant team for review. We also want to make sure your specific case is properly looked into. If you haven’t already, please reach out to our customer support team at [email protected] with your order details so we can review your situation directly and confirm what options are available for your order. We appreciate you taking the time to share your concerns.

Response from Hazel The LabelJun 11, 2026

Hi Char, Thank you for sharing your feedback. We're truly sorry to hear that you're disappointed with your experience. We understand your frustration regarding our return policy. Our policies are in place to balance customer satisfaction with the costs associated with international fulfillment, but we recognize that they may not meet everyone's expectations. Please know that we do offer refunds and resolutions in accordance with our policy, and our team is always happy to review individual cases to see what options may be available. We'd appreciate the opportunity to look into your situation further and see how we can help. Thank you again for your honest feedback. We value your input and will share your concerns with our team as we continue working to improve our customer experience.

Response from Hazel The LabelJun 11, 2026

Hi Audrey, Thank you for your message, and we’re truly sorry to hear that you’re disappointed with your order. We understand your concerns regarding the fit and quality of the item. This is definitely not the experience we want for our customers. Regarding your return request, our support team reviews each case carefully based on our policy and available options, which may include exchanges or partial refunds depending on the situation. That said, we’d really like to take another look at your case to see if there’s anything further we can do to help improve this for you. Please reach out to our customer support at [email protected] so we can assist you as quickly as possible. Thank you again for your feedback.

Response from Hazel The LabelJun 11, 2026

Hi MBridges, Thank you for sharing your feedback, and we’re really sorry to hear about your experience. We understand how frustrating it must be when the fit doesn’t match expectations, especially when you were hoping for a looser fit. We also sincerely regret that the other items did not meet the quality you expected or match the photos as closely as they should have. This is not the standard we aim for, and your comments will be shared with our team so we can review both sizing consistency and product presentation. If you’d like us to look into this further or help make things right, please feel free to reach out to our customer support team at [email protected] with your order details. We appreciate you taking the time to let us know.

Response from Hazel The LabelJun 2, 2026

We're sorry to hear about your experience and understand your frustration regarding the return process. We would like the opportunity to review your case further and assist you directly. Please contact our customer support team at [email protected] with your order details, and we'll be happy to look into your concerns and work toward a resolution. We appreciate your feedback and apologize for any inconvenience this situation has caused.

Response from Hazel The LabelJun 2, 2026

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the product quality, return process, and communication delays. Customer satisfaction is very important to us, and we apologize for any frustration caused while trying to arrange your return. We would appreciate the opportunity to review your case and assist further. Please contact our customer support team at [email protected] with your order details, and we will work with you to find a resolution as quickly as possible. Thank you for bringing these concerns to our attention.