Hazel The Label Reviews | Read Customer Reviews of hazelthelabel.com

Hazel The Label Reviews | Read Customer Reviews of hazelthelabel.com

Hazel The Label reviews

63 approved reviews, newest moderated first

Johnna W.
May 5, 2026
Disappointed!
Quality of material is poor, refunds don't exist (unless you want to pay for it to be shipped back and pay a restocking fee), but they will send an item in another style or size.
Response from Hazel The LabelMay 6, 2026
We're really sorry to hear you’re not happy with the material. We always aim to make sure our pieces meet good quality standards, but we also understand that sometimes expectations can differ. Just to clarify, refunds are only available once the item has been returned. In this case, return shipping would be covered by the customer. If you prefer, we’d also be happy to help you with an exchange for a different size or style instead. If you’d like any help at all or want us to look into your order further, please feel free to reach out to our customer service team at [email protected] — we’re always here to help 💛
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LaReine C.
Apr 22, 2026
Scam
The sizing on the dress (Eliza Dress) ordered from Hazel the Label, was inaccurate, and the item did not fit at all. Despite this, the company refused to accept a return. Very disappointing customer service and not what I would expect from a brand selling at this price point. Buyer beware!
Response from Hazel The LabelApr 23, 2026
We’re really sorry to hear about your experience, and we truly appreciate you taking the time to share your feedback. We understand how frustrating it can be when an item doesn’t fit as expected. Our team aims to provide accurate sizing details and a clear return process, and we regret if this wasn’t your experience. Your comments regarding sizing and returns have been noted and will be shared with our team for review and improvement. We’d genuinely like the opportunity to make this right for you. Please reach out to our customer support team at [email protected] , and we’ll do our best to assist you further and find a suitable resolution. Thank you again for bringing this to our attention.
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Meagan B.
Apr 21, 2026
Was very worried about this website…
Was very worried about this website being a scam but my dress came and its very legit! The dress I got is definitely a dupe of a very expensive dress so the quality and details is a little off but I don't really mind for the price I paid. The dress is still very sturdy and well done. Shipping was accurate and came in the period I was told. Tracking was very easy and when I needed to reach out to customer service they were very quick and easy to communicate with. I think this brand is just definitely new and starting off so thats why a lot of aspects seem off or weird.
Response from Hazel The LabelApr 21, 2026
This made our day—thank you so much for sharing your experience! We totally understand the initial hesitation, so it means a lot that you gave us a chance and felt confident in your order in the end 😊 We’re really happy to hear the dress arrived on time, that you found it well-made, and that our team was able to support you smoothly along the way. Your feedback is truly appreciated, and we’re always working to improve and grow so we can bring you even better pieces and experiences in the future ✨ Thanks again for your trust and support—it means the world to us! 💕
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Jovana S.
Apr 13, 2026
Scam
Scam! Ordered dress,it runs small and wanted to return. They offered to sent me new one for only $30 but I didn't want. I wanted a refund. They stopped responding even I sent all the photos and everything they requested by return policy! Scam scam scam!!!
Response from Hazel The LabelApr 14, 2026
We’re really sorry to hear about your experience and understand how frustrating this must feel. This is definitely not the experience we want for our customers, and we’d really like to help resolve this for you as quickly as possible. Please reach out to our customer service team at [email protected] so we can review your case and assist you further. We appreciate your patience and the opportunity to make things right.
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Claire
Apr 11, 2026
Hazel the Label is a complete scam
Hazel the Label is a complete scam. They marked my order as “shipped,” but the tracking has never updated and shows zero movement. It’s been weeks and nothing has arrived. Customer service is useless and refuses to give a refund despite no proof the item was ever sent.
Response from Hazel The LabelApr 13, 2026
We’re very sorry to hear about your experience and understand your frustration with the delay and lack of tracking updates. Please note that in some cases, tracking information may take time to update depending on the carrier, and we’re always here to help investigate any issues further. We kindly encourage you to reach out to our customer service team at [email protected] so we can look into your order in detail and assist you as quickly as possible. We appreciate your patience and the opportunity to resolve this for you.
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Sarah H.
Apr 10, 2026
They don’t accept returns
The dresses were of terrible quality and the sizing was completely inconsistent. When the dresses arrived, the quality was so bad I decided to return it. They do not accept returns at all. They only offer you a 10% refund or 15% store credit. It is a scam. Jessica Miller, the customer service agent, is not remotely helpful throughout these processes.
Response from Hazel The LabelApr 10, 2026
Hi Sarah, We’re really sorry to hear about your experience, and we truly appreciate you taking the time to share your feedback. This is definitely not the kind of experience we want our customers to have. We sincerely apologize for the frustration caused regarding the quality, sizing, and the return process, as well as for how your concern was handled. We would really like the opportunity to make this right for you. Could you please reach out to our customer support team again so we can review your case more thoroughly and work toward a proper resolution? Rest assured, we want to sort this out for you as fairly and quickly as possible. Thank you again for bringing this to our attention, and we hope to regain your trust. 💛
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J
Mar 30, 2026
It’s a scam
It’s a scam. Just a nice website front but from the back end it’s not a real brand. The product quality is so low and is so cheap looking when you where that it is not wearable. So the clothes don’t at all look on people like they do on the website. Also their return policy is a scam, because they except you to pay for shipping and customs to send something back to china. So you basically cannot return anything. They try to persuade you to keep the stuff and buy even more things with a discount, which is crazy, so we basically can’t get a refund, because so the costs of sending something back.
Response from Hazel The LabelMar 31, 2026
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Please note that we are a legitimate brand, and our goal is to provide quality products and excellent customer service. If you have concerns about a specific order, our team would be happy to assist you directly. Please contact our Customer Service at [email protected], and we will work with you to address any issues, including returns or exchanges, according to our policy. We appreciate your feedback and hope to resolve this matter to your satisfaction.
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