Josephine P.
Communication is great, presentation/packing could use work
The communication and website navigation was great! However the packaging for such a beautiful dress was less than satisfactory. It came bunched up in a clear plastic bag inside the shipping plastic bag. I would have expected that from Amazon maybe, but not a brand that presents itself as a decent semi luxury company.
Response from Hazel The LabelJul 22, 2026
Hi Josephine, Thank you for sharing your feedback. We're glad to hear you had a great experience with our communication and website. We appreciate your comments regarding the packaging and will share this with our team as we continue working to improve the overall customer experience. Thank you for your support!