Ann-Marie S.
Do not buy from here
Do not buy from here. Their return policy made no indication whatsoever that the return shipping would be international - and when I brought it to the post office USPS questioned the authenticity of the return address provided and warned me on shipping it. I accepted the risk of paying return shipping for a small package to a US business (which I understand has an international supply chain, but still). They are forcing customers to spend a significant portion of the price of the item just to return it, knowing full well that clothes shopping generates a very high likelihood of returns. I shop online frequently and have never encountered a policy like this even with small/medium businesses. I will never shop with this business again and will warn others. I had already contacted their customer support team before writing the above review and expressed my frustrations with that team.
Response from Hazel The LabelJun 2, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with the return process was frustrating. We understand your concerns regarding the return shipping costs and the return address provided. We recognize that transparency around returns is important, especially when shopping online, and we regret that your experience did not meet your expectations. We would appreciate the opportunity to review your case further and address any outstanding concerns. Please contact our customer support team at [email protected] with your order details, and we'll do our best to assist you. Thank you for bringing this to our attention.