HAVA provides innovative home appliances that perfectly combine outstanding performance with aesthetic trends to meet your demands for a more vibrant life. From compact city apartments to the freedom of life on the road, our portable solutions are trusted by modern households across the globe to redefine convenience. We focus on high-efficiency technology - like our countertop dishwashers -to help you save water and reclaim your time. At HAVA, we are committed to sustainable innovation and dedicated support, ensuring every home enjoys a smarter, more stylish future.
HAVA (havalab.com) has 160 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
havalab.com
Website
havalab.com
Category
Bathroom & Kitchen
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I purchased this dishwasher two years ago, and it worked very well. A few months ago, I noticed that the spray arm didn't seem to be rotating properly, which resulted in my dishes not getting clean. I was quite frustrated, so I contacted the HAVA team. It's worth mentioning that they responded very quickly and sent me a video guide on how to reshape the spray arm and clean the small holes. After putting in some effort, I'm happy to say that my spray arm is now working perfectly again. I also purchased a few extra spray arms as spares. All in all, I am satisfied with both this product and their customer service.
MA
Mico A.
Very reliable
Very reliable
SH
Shirley
Obstruction illégale à la garantie (Facture EU2856HA) – Dossier transmis aux autorités-vaisselle en…
Client d'un mini lave-vaisselle en panne, j'ai reçu dès août 2024 l'accord écrit de HAVA pour un retour et remboursement intégral, avec une étiquette DPD vers leur entrepôt européen en Allemagne (DETMS GmbH, Bargteheide). Depuis, l'entreprise multiplie les barrières abusives (exigence illégale du carton d'origine, demandes de vidéos en boucle) pour bloquer mes 279,99 € et tenter de dépasser la date limite de la garantie légale de conformité (15 juillet).
Face à ce silence radio et cette mauvaise foi, les procédures officielles sont lancées : signalement à la DGCCRF (SignalConso) et dossier ouvert au Centre Européen des Consommateurs (Réf : ECCFR-139488). Le délai légal est officiellement interrompu par ces recours. Prochaine étape sans remboursement immédiat : dépôt du Formulaire A devant le Tribunal Judiciaire pour la Procédure Européenne des Petits Litiges. À fuir absolument !!!!
Réponse du vendredi 10 juillet 2026 :
Mensonges et mauvaise foi intégrale pour masquer un refus illégal de garantie. Votre réponse en anglais est une pure réécriture des faits, mais les preuves écrites et horodatées ne mentent pas. Sur le retour de 2024 : Vous m'avez imposé par écrit des conditions abusives en exigeant le carton d'origine sous peine de sanctions financières, et un délai arbitraire de 7 jours sous peine d'annulation définitive de mes droits. C'est vous qui avez unilatéralement refusé de renouveler l'étiquette DPD alors que le défaut de conformité était acté.
Sur votre prétendue "expiration" de garantie : En Europe, la Garantie Légale de Conformité est de 2 ans (Article L. 217-12 du Code de la consommation). Mon achat date du 15 juillet 2024, ma garantie court donc jusqu'au 15 juillet 2026. Dire que la garantie est expirée est une violation flagrante du droit européen.
Sur mon prétendu "silence" : Je vous ai envoyé des vidéos complètes (notamment le 21 juin 2025), et j'ai répondu à vos e-mails. Votre stratégie consiste uniquement à exiger des manipulations techniques complexes (démontage, séchage interne) ou de nouvelles vidéos à chaque fois qu'une date limite approche pour faire courir le temps. Le débat est clos :
Le dossier complet (16 pages d'historique de vos e-mails, votre accord écrit de remboursement d'août 2024 et l'étiquette de retour allemande de votre prestataire DETMS GmbH) a été officiellement enregistré et transmis ce jour à la DGCCRF via la plateforme gouvernementale SignalConso, ainsi qu'au Centre Européen des Consommateurs (Dossier ECCFR-139488).
Rendez-vous devant le Tribunal Judiciaire pour la Procédure Européenne des Petits Litiges. Vous rembourserez les 279,99 € plus les dommages-intérêts.
Response from HAVAJul 10, 2026
Dear Shirley,
Thank you for your feedback. We would like to clarify a few key points for full transparency.
In August 2024, we approved your return request and sent you a prepaid DPD return label. We also clearly stated that if you no longer had the original box, you could use any similar-sized packaging. You never replied to us since you received the return label and did not ship the item within the label's validity period.
We did not hear from you again until nearly one year later, in April 2025, when you reported a new issue with the dishwasher. By then, the return window already expired. But we sent you solutions to the issue, and there was no further reply or any message from you until June, 2026. And the warranty of your order expired, so the refund is not supported.
But we have replied to every email and offered to help diagnose the current issue. We asked for a short video to understand the problem—so we could provide the correct solution—but we have not yet received your response.
We remain open to helping you. Please check your inbox for our latest message, and reply with the requested information so we can move forward. Without your cooperation, we are unable to proceed.
Kind regards
HAVA Team
FB
Francis B.
Matériel performant + bon service client
Matériel performant et simple d'utilisation. Le service client répond très vite par mail et fait vrai suivi et est à l'écoute de vos problèmes
PC
Paul C.
R09 HAVA dishwasher is THE BEST!
R09 HAVA dishwasher is a great machine! The water fill feature on the top is EASY to use and a great way to avoid any hookup with a sink faucet. And it can fit quite a lot of dishes for a portable DW. Dishes come out squeaky clean. And who doesn't love the blue interior light?
5 star!
TW
The W.
Don't bother buying the doshwasher
Don't bother. It is an overpriced and very poor performing dishwasher. It reckons to be 3 place settings, you'll struggle to get two lots of everything in. It's a toy, don't be in a hurry to get rid of a proper dish washer. It's more cost effective to fill the sink.
Response from HAVAJun 8, 2026
Dear customer,
Thank you for sharing your feedback. We're sorry to hear that the HAVA dishwasher did not meet your expectations.
To clarify, the dishwasher does have a genuine 3-place-setting capacity, and most of our customers have been able to use it without any problems. It's possible that the way dishes and cutlery are arranged inside may affect how much you can fit — sometimes adjusting the angle or position of plates, bowls, and utensils can make a significant difference.
That said, we completely understand that every household has different needs and that dish sizes may vary. If the product still isn't right for you, please reach out to our customer service team by email at [email protected], and provide a photo of how you have arranged the dishes — we would like to help you.
Sincerely,
The HAVA Dishwasher Team
ZJ
Zoe J.
Customers are to replace parts!?!?!?
Purchasing a dishwasher in November we were shocked the heating element was not under warranty. They sent a very poor youtube video to us and offered to send out part for us to replace. This was not feasible and after asking for an engineer we were told it would cost us money. Im extremely disappointed in not only the quality of goods but the lack of care afterwards. £300 wasted! Have decided to get one from John Lewis now! Do Not Buy From Hava if you want to keep stress levels down.
Response from HAVAMay 22, 2026
Dear Customer,
Thank you for your feedback. We are sorry to hear about your experience and would like to clarify:
HAVA offers a 12-month warranty covering manufacturing defects on new dishwashers. However, consumable parts, including the heating element, spray arms, and filters, are not covered, as they require regular maintenance and may need replacement depending on usage.
Your dishwasher was used for six months. We have already offered a free replacement heating element, which you declined. Despite this, our warranty remains valid. We have also reached out to you via email—please check your email inbox and keep in touch with us.
We are always committed to doing our very best for every HAVA customer.
Best regards,
HAVA Team
SP
Stefan P.
TOP Kundenservice
Ich hatte einen Defekt an meiner Spülmaschine HAVA R09.
Der Kontakt zum Kundenservice funktionierte super.
Es erfolgten schnelle und fachliche Fragen und Antworten.
Das Problem wurde erfolgreich gelöst.
Solch einen Kundenservice findet man heute nur noch selten.
Deshalb eine großen Dank für den guten Service und das hervorragende Produkt.
Response from HAVAMay 22, 2026
Lieber Kunde,
vielen Dank für Ihr großartiges Feedback – das bedeutet uns sehr viel.
Es freut uns sehr zu hören, dass Sie mit unserem Kundenservice zufrieden waren und wir das Problem Ihrer HAVA R09 Geschirrspüler erfolgreich lösen konnten. Unser Team ist stets bemüht, schnell und fachlich kompetent zu antworten – Ihre netten Worte zeigen uns, dass wir auf dem richtigen Weg sind.
Genau solche Kunden wie Sie motivieren uns, uns täglich zu verbessern. Vielen Dank, dass Sie sich für HAVA entschieden haben und sich die Zeit genommen haben, Ihre Erfahrung zu teilen.
Falls Sie in Zukunft wieder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind jederzeit für Sie da.
Herzliche Grüße,
Ihr HAVA Team
