HAVAReviews of havalab.com

Most recent experience with HAVA. The door on my dishwasher did something weird and stopped registering as being closed. I contacted HAVA and sent photos and videos. The replied within 24 hours and quickly diagnosed I needed a new door. They asked if I wanted a new door sent to fit myself or not. After watching the video of how to fit a new door, I decided to accept the offer, rather than having the stress of sending the whole thing back. The door arrived quickly with no delivery issues. Fitting the door is a 2 person job really and I had to get some help from family, but it's back working like new. Great customer service experience from start to finish.

Such a shame your customer service is awful :( I can imagine the product is great but the ones sold on Amazon are misleading. ‘Like new’ yet full of scratches, hair, grease marks, orange stains inside and all crevices full of crumbs. Was also shipped full to the brim with over 5l of water which meant it leaked absolutely everywhere in my house, warping my floor. Clearly a well-used return! But now I have to wait weeks to for the return process to be complete before I get my money back - what a joke. Avoid avoid avoid

Terrible customer service. My tableware rack started fraying and then rusting where it frayed so I contacted customer service to ask why this happened and if it would be possible to be sent a new tableware rack or get a discount on it (on the site you can purchase the parts but it was $70!). The person responded in a very peppy way (so happy to hear you love your dishwasher!), ignored my question on if there is a known cause for the fraying and then told me I’d have to purchase full price since it had been 2 years since I bought the dishwasher. I responded, asking again if she knew why it frayed/if I did something wrong to make it fray and asked if I could get a discount since the dishwasher was quite expensive and appliances should last longer in my opinion. She said the fraying could occur if there was some kind of impact damage to that part of the tableware rack (there wasn’t) and that she could give me a $40 discount if I left a positive review on Trustpilot. She sent me a link where I could add $1 to cart and said to select 40 of them and check out and once I did these things they’d send the dishwasher rack. I’ve never seen this way of paying for something discounted and her math was wrong (if it was a $40 discount like she said, I should only add 30 $1 purchases to cart) but decided to just pay $40 instead of asking her if it’s a $30 discount or $40 discount. I was hoping that she’d not check or ask about the review part— but of course she did, saying I have to leave a 5 star review on Trustpilot before they would send it so after a week of procrastinating deciding what to do, I decided to just write a short 5 star review and then delete the review after being sent the rack. And that’s exactly what I did. I think it is so gross and shady that this company would defraud potential customers by holding decent customer service hostage from current customers until they write false reviews. I feel icky in my involvement and now resent this gross company. I am positive this is how reps are trained to act and not a fluke. 2 stars because the dishwasher works fine other than the fraying. Probably not a good dishwasher if you don’t pre-rinse/lightly scrub dishes before putting them in, though. I once skipped that and some dishes were a bit greasy. Good for me though because I don’t mind a light scrub and want the peace of mind of using a dishwasher.

The costumer service is ready to help and the product itself works very well.

I bought a HAVA R09 dishwasher, which developed a heating failure (Error E6) in less than 9 months. Initially, customer support claimed internal heating parts were "consumables" and tried to make me buy them with a £15 discount. After I cited the UK Consumer Rights Act 2015, they offered free parts but expected me to do the dangerous electrical repair myself. Finally, they offered to repair it but demanded I pay £53 for return shipping, directly violating Section 23(2)(b) of the Act. I refused and opened a chargeback with my bank. HAVA then tried to offer a £10 refund and an extra spray arm. My bank completely sided with me and forced a full £239.99 refund. If you plan to buy appliances from this company, be prepared that you practically have no warranty. The entire process, from the first email to the final refund, took almost 3 months. Very few people will go through the hassle of a bank chargeback for this amount like I did. I would not recommend buying from this brand if reliable after-sales support is important to you.

Super expérience avec le service client ! Mon lave-vaisselle affichait une erreur aléatoirement pendant le lavage. J'ai contacté la marque qui a été très réactive, m'a demandé une vidéo de l'erreur et m'a dans la foulée envoyer la pièce à remplacer que j'ai reçue très vite. Cette dernière était facile à changer et à réglé l'erreur. Impeccable !

Ordered a Hava countertop dishwasher and although the appliance came faulty I can not fault Havas customer service, they apologised and shipped me a new one straight away which came 2 days later hence the 5 stars.

No regrets buying it even though here in Europe it's expensive than a regular washing machine. It's not very consuming with the electricity. Works like a regular one. Just wait for the timer and the product will work. Clothes will come out as if it was out of a big ol' regular Washing machine.