HAVA provides innovative home appliances that perfectly combine outstanding performance with aesthetic trends to meet your demands for a more vibrant life. From compact city apartments to the freedom of life on the road, our portable solutions are trusted by modern households across the globe to redefine convenience. We focus on high-efficiency technology - like our countertop dishwashers -to help you save water and reclaim your time. At HAVA, we are committed to sustainable innovation and dedicated support, ensuring every home enjoys a smarter, more stylish future.
HAVA (havalab.com) has 160 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
havalab.com
Website
havalab.com
Category
Bathroom & Kitchen
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Suite a un incident sur un équipement, le service après vente s'est montré très réactif et efficace : conseils de résolutions de l'incident, envois rapide des pièces de remplacements avec tutoriels vidéos.
Résultats le produit refonctionne sans incident.
Merci a HAVA pour le support après vente et la relation clientèle de qualité.
Response from HAVAMay 22, 2026
Cher client,
Merci infiniment pour votre retour si détaillé et positif. Nous sommes vraiment heureux d'apprendre que notre service après-vente a été à la hauteur de vos attentes et que votre équipement fonctionne à nouveau parfaitement.
Chez HAVA, notre engagement est d'offrir une relation client de qualité et un service fiable. Votre reconnaissance nous touche beaucoup.
Cordialement,
L'équipe HAVA
BM
Bonhomme M.
Service après-vente pitoyable et…
Service après-vente pitoyable et politique de garantie qui ne respecte pas la législation française.
Nous avons contacté le sav après avoir eu le code d’erreur E6 pour la deuxième fois en seulement 1 an et demi (la première fois au bout de 6 mois et ensuite nous avons changé la plaque chauffante puis 1 an après nous avons de nouveau le même problème E6).
Apres les avoir contacté suite à ce second problème, pour demander le remboursement ou le remplacement gratuit du lave vaisselle ou bien la réparation avec pièces et frais de mains d’œuvres gratuites, ils ont refusé et mettent en avant le fait que le lave vaisselle est seulement garanti 12 mois.
Cette garantie est illégale puisque étant en France, hava a l’obligation de respecter la garantie légale de conformité de 24 mois et doit répondre à notre demande. Ils nous demandent de racheter les pièces et effectuer la réparation nous même (réparation que nous avons déjà effectué il y a un an et qui ne résout pas le problème durablement donc le lave vaisselle a un défaut).
En résumé, lave vaisselle pas fiable et politique de garantie trompeuse et illégale et service après vente pitoyable.
Je vais également signaler hava sur signalconso et envoyer une mise en demeure si ces signalements et ce commentaire ne changent pas la situation.
Response from HAVAApr 27, 2026
Cher client,
Merci pour votre retour. Nous sommes désolés d’apprendre votre mécontentement. Soyez assuré que nous prenons votre réclamation très au sérieux. Comme mentionné précédemment, votre commande est actuellement hors de notre période de garantie standard. Cependant, nous vous avons proposé une solution consistant à acheter des pièces de rechange accompagnées des instructions d’installation, et nous regrettons que cette solution n’ait pas répondu à vos attentes.
Veuillez consulter votre courriel pour connaître la dernière solution que nous vous avons fournie. Nous espérons résoudre ce problème par de nouveaux échanges par courriel. Soyez assuré que nous continuerons à assurer le suivi et à vous aider jusqu’à ce que le problème actuel soit entièrement résolu.
Merci encore pour votre patience et votre compréhension.
Cordialement,
AL
Amber L.
terrible customer service/return policy
I ordered a dishwasher a couple years ago. The rack started to rust a year later and the tines broke off. I tried to order a replacement but my model is no longer made. I reached out to Hava and asked if the new model's rack would work. They assured me it would. When it came in, it fit but was a completely different design that my dishes dont fit. They didn't mention that the design was different and it's hard to tell from pictures. I tried to return the product and have been talking to them for several days going back and forth and sending pictures of my original order, the new order, etc. They finally say they'll return it but I have to pay a $17.50 restocking fee and $30 shipping due to customer error. Absolutely ridiculous. The dishwasher is fine if you never run into issues but dealing with their customer service is a nightmare.
Response from HAVAApr 24, 2026
Dear Customer,
Thank you for your feedback. We are truly sorry to hear about your experience, and we would like to clarify a few points openly and respectfully.
1. Your R07 dishwasher was sold exclusively on Amazon and has never been available on our official website. Because we do not sell this model on our site, we also do not sell spare parts for it.
When a customer needs parts for a model purchased on Amazon, the correct point of contact is the Amazon seller, who would be able to guide them to the right spare parts, including the correct dish rack for the R07.
2. Our website clearly states which models the parts fit
On our official website, we only sell parts for the models we sell directly: the R01 and R09. The dish racks listing clearly shows that it is compatible with the R01 or R09. We never claimed any racks fit the R07, because it does not.
3. After reviewing our records, we found that you sent an email about compatibility about five months ago. Unfortunately, that email went into our spam folder, and we never saw it. This is why you never received a reply from us. We never gave you an assurance, because we never saw your message. We sincerely apologize for missing your email.
4. Despite the misunderstanding, we have been actively working with you to find a solution. We have already sent you a proposal via email. Please check your inbox (and spam folder) for our message. We are committed to helping you, even though the wrong part was ordered for a model we do not support directly.
We are sorry that this situation has caused you so much frustration. We value our customers and always try to be fair and helpful. Thank you for your understanding and support.
Best regards,
SW
Sandra W.
Great friendly Support
Great friendly Support
LA
Larry
Unglaublich Rücksendung einer Waschmaschine auf eigene Kosten
Bestellung : EU15005HA
Ich bin extrem enttäuscht von meinem Kauf bei HAVA.
Ich habe eine Waschmaschine bestellt, die bereits defekt bei mir angekommen ist. Statt eine angemessene Lösung anzubieten, wurde mir vorgeschlagen, ein Ersatzteil zugeschickt zu bekommen, das ich selbst einbauen soll – obwohl ich keinerlei Fachkenntnisse habe.
Noch unverschämter ist, dass ich die Maschine auf eigene Kosten zurücksenden soll, obwohl es sich um ein großes und schweres Gerät handelt und der Defekt eindeutig nicht von mir verursacht wurde. Eine Rücksendung ist ohne Originalverpackung kaum möglich und zudem extrem teuer.
Der Kundenservice ist absolut nicht kundenorientiert und versucht offensichtlich, Verantwortung auf den Käufer abzuwälzen.
Ich kann nur davon abraten, hier größere oder teure Geräte zu bestellen. Im Problemfall wird man allein gelassen.
Zum Glück läuft der Fall jetzt über PayPal Käuferschutz.
Nie wieder.
Response from HAVAApr 7, 2026
Sehr geehrter Kunde,
Vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für die enttäuschende Erfahrung mit Ihrer Waschmaschinenbestellung.
Bitte erlauben Sie uns, zwei Punkte zu klären, da es offenbar ein Missverständnis bezüglich unseres Rückgabe- und Supportprozesses gibt:
1. Wir haben in unserer E-Mail mitgeteilt, dass wir Ihnen ein vorfrankiertes Rücksendeetikett zur Verfügung stellen, um die Rücksendekosten zu übernehmen. Es war nie unsere Absicht, dass Sie die Kosten für die Rücksendung tragen müssen. Sobald wir die retournierte Ware erhalten haben, werden wir entweder eine vollständige Rückerstattung oder einen Austausch veranlassen – ganz nach Ihren Wünschen.
2. Wir verstehen, dass es nach einer gewissen Nutzungsdauer schwierig sein kann, den Originalkarton aufzubewahren. Wir haben Ihnen mitgeteilt, dass Sie alternativ jeden anderen stabilen Karton aus Pappe verwenden können. Zudem haben wir Ihnen die empfohlenen Kartonmaße sowie Hinweise zur Verpackung gegeben, damit Sie die Rücksendung sicher durchführen können.
Es tut uns sehr leid, dass diese Punkte nicht klar genug kommuniziert wurden oder Sie sich möglicherweise nicht ausreichend unterstützt gefühlt haben. Das war nie unsere Absicht.
Bitte setzen Sie die Kommunikation mit uns per E-Mail fort – wir werden persönlich dafür sorgen, dass Ihre Rücksendung, Rückerstattung oder Ihr Austausch zügig und fair bearbeitet wird.
Noch einmal entschuldigen wir uns für die Unannehmlichkeiten und Frustration, die Ihnen dadurch entstanden sind.
Mit freundlichen Grüßen,
LU
lunebands
Sent the wrong part and are trying to charge me money for their mistake.
I bought a Hava R09 table top dishwasher from Amazon. It arrived with a dish rack that was different to the multiple pictures on the product page. After looking I could see I’d received the one listed on the cheaper R01 dishwasher. I contacted Hava support to get this sorted. They responded quickly, letting me know that the new dish rack is only
part of the US version not the UK version. They then apologised and offered to provide me with the dish rack. I accepted as I was happy to keep the dishwasher if I got the dish rack on the product page. So far, I was happy with the service provided and they seemed to be correcting their mistake.
Unfortunately, shortly after this they sent me a link to their paypal and asked me to pay for the dish rack if I wanted to receive it. I was honestly shocked to see that they were asking for me to pay for their mistake. They claimed as the UK version isn’t supposed to have that part, but they don’t seem to realise that what is on the product page that I bought from is what is important. I responded by pointing them towards the Consumer Rights Act 2015, which states clearly that it is their duty to correct their mistake and to provide the missing part. (unless they are unable to do so, in which case refund)
In this scenario it isn’t just bad customer service to try to upcharge me for their mistake, but it is actually illegal in the UK. After a few emails back and forth, they have confirmed that they are refusing to replace the part despite making it clear that they have it, and have suggested it is a ‘gesture of goodwill’ for them to offer for me to only pay for some of it. (international shipping costs)
It is always disappointing when a company prioritises a tiny amount of extra profit over doing the right thing, but breaking the law to do so even after being provided with the parts of the law they are breaking is quite something.
To clarify, the customer service agents were polite and this review is not reflective of any product quality. They simply mis-sold me a dishwasher and are refusing to fix their mistake despite being legally obligated to do so. Unfortunately I can’t really give more than 1* for violating consumer rights.
EDIT:
Everything they have stated in their response was already stated in emails between us so there’s not much point in me responding to it here. They don’t seem to understand that saying ‘that’s the part for the UK version’ doesn’t change that they advertised the US version. Though they’ve somewhat acknowledged that they did that, but still want me to pay for it? Confusing, but they aren’t changing their mind even after being quoted UK law so no point continuing the back on forth.
FINAL UPDATE:
Fortunately for HAVA (and myself) Amazon looked over the situation and decided to provide me with a £45 partial refund which is the cost of the dish rack on HAVA’s website. They agreed, but said from their POV it wouldn’t be worth liasing either HAVA when they had already made their stance clear. It’s a shame that money comes from Amazon and HAVA financially get away with it, but I can see why it wouldn’t be worth the effort from Amazon’s POV. They said they’ve submitted a ticket for an internal investigation on HAVA’s product page, but as HAVA have suggested they’ll update it ‘immediately’, I imagine nothing comes of that.
Whilst there’s no point in taking HAVA to a small claims court as Amazon have already made their corrections, I have contacted Citizens Advice which is free legal advice in the UK. They agreed that HAVA violated UK consumer rights and have filed a report on my behalf to Trading Standards. I imagine nothing will come of this, and I’m certainly done with it unless I hear back, but I urge others to avoid a company that knowingly breaks consumer law for inches of extra profit.
Response from HAVAApr 3, 2026
Dear Customer,
Thank you very much for sharing your experience in such detail, and for your kind words about the attitude of our customer service team. We take your concerns very seriously and offer our sincere apologies for any confusion or disappointment you have experienced with this purchase.
Thank you also for giving us the opportunity to clarify this situation further. We understand your confusion when comparing the product page images to the item you received, and we appreciate you pointing this out. Please allow us to provide a clearer factual explanation regarding the difference in the dish racks.
1. Regarding the images on the product page: they show the US version.
The images on the product page you referred to were taken using the dish rack for the US version of the Hava R09 dishwasher. There are legitimate differences in dish rack design between the US and UK versions, primarily due to:
Differences in typical cup/glass sizes and tableware specifications between markets.
Slight variations in the spray arm layout and wash programs between the US and UK versions.
2. You received the standard UK-spec R09 dish rack.
The Hava R09 dishwasher you purchased in the UK market comes standard with the UK-spec dish rack. The R09 features updated washing programs and its rack structure has been specifically improved to match the water jet angle and dish rack layout.
We understand that seeing the US version images led you to expect that rack. However, product images are for illustration purposes, and the actual retail version is based on local market specifications. We will immediately add a clear note to this effect in the product specifications section.
3. Regarding our initial suggestion that we could provide the "US dish rack".
Our customer service agent, acting in good faith, initially offered to try to source the US rack for you. However, please understand the following:
The US-spec dish rack is not a standard accessory for the UK-spec R09.
Installing the US-spec rack could potentially affect washing performance, spray arm rotation, and program compatibility.
Therefore, we cannot provide the US-spec dish rack free of charge as a replacement part.
4. We have neither sent the "wrong part" nor acted illegally.
You purchased a UK-spec R09 dishwasher, and that is exactly what you received. The product page images showing the US version represent an issue of cross-market marketing materials not being properly distinguished – it is not a case of sending the wrong part or a significant mismatch between the product and its description.
Under the Consumer Rights Act 2015, whether a product matches its description must be assessed considering market versions and specification details. We acknowledge that the images should have more clearly distinguished between the US and UK versions, and we are correcting this. However, we do not believe this creates a legal obligation to provide a free accessory from another market.
Our Proposed Resolution
If you feel the difference between the US and UK versions is a significant issue for you, we will offer a full refund upon return of the product, and we will cover the return shipping costs.
If you are willing to keep the dishwasher, please be assured that it is a fully functional product that meets all UK specifications and is working as intended.
We apologise again for the misunderstanding caused by the product page images not being clearly marked as "US version for illustration." We will update the product page immediately to clearly distinguish between the US and UK dish rack versions. Thank you for helping us improve.
Sincerely,
The Hava Brand Operations Team
SH
Susan H.
After sales service
Having had our dishwasher a few weeks, we left a glowing review for Hava. We recently had a query regarding our machine (now some six months later) and contacted their customer service team. The professionalism, friendliness and the information provided was second to none. Not only are Hava dishwashers great but their ‘behind the scenes’ is exceptional too. Thank you Frankie.
NB
Noemi B.
I had some trouble with my package and…
I had some trouble with my package and costumer service was super helpful, responded quickly and gave many methods to solve the issue.
