HAVAReviews of havalab.com

Response from HAVAOct 14, 2026

Dear Salma Salem, Thank you for sharing your feedback. We received your order on the weekend of October 3, and shipped it on time on the next working day, October 5. Unfortunately, an issue occurred with the courier that was completely beyond our control. We sincerely apologize for the inconvenience caused by the delayed tracking updates and the lost parcel. This is absolutely not the experience we want any of our customers to have. Since you reported the logistics issue, we have been actively communicating with you by email throughout this process. As per your request, we provided you with two options to choose from: a replacement shipment or a full refund. However, because shipping takes time and is beyond our control, and is affected by multiple factors, we were unfortunately unable to guarantee delivery before the date you requested. For this reason, we have now arranged a full refund for you and have also replied to you by email. Please check your inbox for more details. We sincerely apologize again, and we truly appreciate your understanding and support. Best regards, HAVA Team

Response from HAVASep 23, 2026

Bonjour OUMOU WADIDIE, Merci pour vos commentaires honnêtes. Nous sommes vraiment désolés d'apprendre que votre expérience n'a pas répondu à vos attentes. Nous prenons très au sérieux vos commentaires concernant les performances de nettoyage et nous apprécierions d’avoir l’opportunité d’examiner cela plus en détail pour vous. Nous vous avons déjà contacté par e-mail concernant ces problèmes. Veuillez vérifier votre boîte de réception et nous répondre directement par e-mail ; nous vous aiderons à résoudre le problème dès que possible. Au plaisir de vous aider. L'équipe HAVA

Response from HAVASep 8, 2026

Dear customer, Thank you for sharing your feedback. We're very sorry to hear that the HAVA dishwasher did not meet your expectations and that our service let you down. We fully understand how you feel, and we truly regret any frustration or inconvenience this situation has caused you. We have reached out to you via [email protected] regarding the issues you raised. Please feel free to check your inbox and reply to us directly – we are ready to assist you in resolving the issue ASAP. Best regards, HAVA Team

Response from HAVAJul 10, 2026

Dear Shirley, Thank you for your feedback. We would like to clarify a few key points for full transparency. In August 2024, we approved your return request and sent you a prepaid DPD return label. We also clearly stated that if you no longer had the original box, you could use any similar-sized packaging. You never replied to us since you received the return label and did not ship the item within the label's validity period. We did not hear from you again until nearly one year later, in April 2025, when you reported a new issue with the dishwasher. By then, the return window already expired. But we sent you solutions to the issue, and there was no further reply or any message from you until June, 2026. And the warranty of your order expired, so the refund is not supported. But we have replied to every email and offered to help diagnose the current issue. We asked for a short video to understand the problem—so we could provide the correct solution—but we have not yet received your response. We remain open to helping you. Please check your inbox for our latest message, and reply with the requested information so we can move forward. Without your cooperation, we are unable to proceed. Kind regards HAVA Team

Response from HAVAJun 8, 2026

Dear customer, Thank you for sharing your feedback. We're sorry to hear that the HAVA dishwasher did not meet your expectations. To clarify, the dishwasher does have a genuine 3-place-setting capacity, and most of our customers have been able to use it without any problems. It's possible that the way dishes and cutlery are arranged inside may affect how much you can fit — sometimes adjusting the angle or position of plates, bowls, and utensils can make a significant difference. That said, we completely understand that every household has different needs and that dish sizes may vary. If the product still isn't right for you, please reach out to our customer service team by email at [email protected], and provide a photo of how you have arranged the dishes — we would like to help you. Sincerely, The HAVA Dishwasher Team

Response from HAVAMay 21, 2026

Liebe Roxana, vielen Dank für Ihr Feedback. Es tut uns leid, dass unsere Rückgabebedingungen zu Unannehmlichkeiten geführt haben. Unsere Rückgabebedingungen sind vor dem Kauf auf unserer Website deutlich einsehbar. Bei Rücksendungen ohne Mängel (z. B. bei Meinungsänderung oder aus persönlichen Gründen) können eine Bearbeitungsgebühr sowie die Kosten für den Rückversand anfallen. Dies liegt daran, dass zurückgesendete Artikel geprüft, neu verpackt und in unserem externen Lager eingelagert werden müssen, was mit Kosten verbunden ist. Wenn jeder Kunde Produkte aus persönlichen Gründen kostenlos zurücksenden würde, entstünden uns erhebliche Verluste, und wir könnten unsere niedrigen Preise nicht mehr für alle anbieten. Die Bearbeitungsgebühr hilft uns, allen Kunden gegenüber fair zu bleiben und weiterhin erschwingliche, hochwertige Produkte anzubieten. Wir haben unser Bestes getan, um die Situation fair zu lösen. Wir arbeiten ständig daran, unsere Produkte, unsere Rückgabebedingungen und unsere Kommunikation zu verbessern. Wir sind weiterhin bestrebt, gute Produkte zu fairen Preisen anzubieten und jeden Kunden respektvoll zu behandeln. Vielen Dank für Ihr Verständnis. Mit freundlichen Grüßen

Response from HAVAApr 27, 2026

Cher client, Merci pour votre retour. Nous sommes désolés d’apprendre votre mécontentement. Soyez assuré que nous prenons votre réclamation très au sérieux. Comme mentionné précédemment, votre commande est actuellement hors de notre période de garantie standard. Cependant, nous vous avons proposé une solution consistant à acheter des pièces de rechange accompagnées des instructions d’installation, et nous regrettons que cette solution n’ait pas répondu à vos attentes. Veuillez consulter votre courriel pour connaître la dernière solution que nous vous avons fournie. Nous espérons résoudre ce problème par de nouveaux échanges par courriel. Soyez assuré que nous continuerons à assurer le suivi et à vous aider jusqu’à ce que le problème actuel soit entièrement résolu. Merci encore pour votre patience et votre compréhension. Cordialement,

Response from HAVAApr 24, 2026

Dear Customer, Thank you for your feedback. We are truly sorry to hear about your experience, and we would like to clarify a few points openly and respectfully. 1. Your R07 dishwasher was sold exclusively on Amazon and has never been available on our official website. Because we do not sell this model on our site, we also do not sell spare parts for it. When a customer needs parts for a model purchased on Amazon, the correct point of contact is the Amazon seller, who would be able to guide them to the right spare parts, including the correct dish rack for the R07. 2. Our website clearly states which models the parts fit On our official website, we only sell parts for the models we sell directly: the R01 and R09. The dish racks listing clearly shows that it is compatible with the R01 or R09. We never claimed any racks fit the R07, because it does not. 3. After reviewing our records, we found that you sent an email about compatibility about five months ago. Unfortunately, that email went into our spam folder, and we never saw it. This is why you never received a reply from us. We never gave you an assurance, because we never saw your message. We sincerely apologize for missing your email. 4. Despite the misunderstanding, we have been actively working with you to find a solution. We have already sent you a proposal via email. Please check your inbox (and spam folder) for our message. We are committed to helping you, even though the wrong part was ordered for a model we do not support directly. We are sorry that this situation has caused you so much frustration. We value our customers and always try to be fair and helpful. Thank you for your understanding and support. Best regards,