Harbor Freight ToolsReviews of harborfreight.com

I ordered 7 different items, and they said they would ship in 2 weeks. After 2 weeks, they said the 2 sizes of gloves were unavailable, and THEY cancelled that part. Two days later, they cancelled the order, saying NONE of the items are available. No masking tape? No multipurpose scissors? No moving blankets? No plumber's brush? And No mini-tire changer. What kind of store is this that doesn't have ANYTHING in stock, and takes over 2 weeks to tell you???

HORRIBLE HORRIBLE PEOPLE THAT WILL LIE RIGHT TO YOUR FACE ABOUT A WARRANTY.

Run and don't look back. Terrible online ordering. 2 weeks and order is still pending. Tried to cancel but was told" Order is past remorse time".

I just called to speak with a representative about a broken item that also had missing pieces, per the instructions on their website. When I finally connected with a representative after waiting 15 minutes, they said, "you have to speak with customer service, send an email." Then hung up! What? I hadn't even finished speaking. So, who is answering phones if not the people I was directed to call? Everything about my experience with this company has been garbage. Thanks for nothing Harbor Freight.

Terrible customer service, extremely unreliable shipment. I placed an order about a week ago and I still haven’t received any form of tracking information for the order. Worried, I tried calling them this morning to inquire on the status of my package, I was immediately placed on hold for about 45 minutes. When I finally got in touch with a representative, I asked if I could just cancel my order and get a refund, they refused to refund me stating that the package was already at the warehouse and that it should be shipped out within 1-2 business days. Okay, naturally I asked how long has my package been at the warehouse, their answer “it’s been there for about a week”. Hmmm okay, so my package has just been sitting around hanging out at the warehouse this entire time ....? I take a deep breath and ask the rep if my order was already at the warehouse when I placed it? “Yes, that’s right ma’am”. My next question “How would it have ever been possible for me to cancel my order and receive a refund when the package was at the warehouse from the start??”All the representative could reply with was “I’m sorry ma’am, we can refund the shipping cost”. At this point I take what I can get, say okay and proceed to ask when will my order be shipped out from your warehouse. Their reply “around 1-2 business days but we cannot guarantee this as our warehouses have been extremely backed up with orders.” What?! So, not only has it been in the warehouse the whole week just laying around making it impossible to receive a refund, but now they can’t guarantee when it will arrive? I ask if I could speak to a rep at the warehouse, maybe I can go and pick it up myself. Nope! They do not allow customers to come and pick up the package. Okay, fine. So I ask the representative if he could call the warehouse himself and see what the status of my order is? “No ma’am we are not in communication with our warehouse, a manager would have to call them”. Okay I understand that, I ask if I could speak to a manager, maybe they can see what the status of my order is, their reply: “we don’t have any managers”. According to the rep, Emmanuel, they have no managers managing their employees, which is of course a lie. There’s nothing more I can do at this point but wait and see if my order ever gets shipped out. DO NOT, I REPEAT DO NOT USE THIS COMPANY. They’ll take your money, and refuse to refund it under any circumstance, all the while your order stays sitting at their warehouse looking pretty. Ridiculous, this is the last time I use this company.

This is my second order (# 109113808). I should have known better since my first order was screwed up and took forever with missing products. As of today, this one seems to be a duplicate of the problem I had before. I will update and share how this order turns out. Hopefully, I will receive this order before the Covid-19 virus strikes! I shop a lot online and I review every company/product to help others. I am starting a new youtube channel as well to brag, or shame companies who take advantage of us consumers. I'm 100% unbiased ... all I expect is treat us right!

Okay. Could be better. One item was broken when arrived

Great tools at great prices