Harbor Freight ToolsReviews of harborfreight.com

I bought a pair of Pittsburgh 4" ratchet bar clamp months ago, and I decided to use them today ... they would not work. At Thornton, CO store they asked me for my phone before I said anything [I refused], then I was told I needed to give my phone and address according to return policy [nowhere in that policy requires them]; then, another person said that it was for my benefit, to which I said: "the only benefit is when the product works". As always, companies hire employees who are given limited information and are rewarded for reasons never revealed, and these employees are very much happy to obey blindly. In the end I left the defective products in the store without refund or replacement. No wonder the USA is in decline given that workers learn very little, as is the purpose of employers. I remember the same experience with Radio Shack and it does not exist any more. What is really sad is how conformist people have become with their mediocre career path. Please, God save America! [since its people cannot and are unwilling to make the effort].

No greeting by anyone. 3 employees walked right by me on the floor w/o asking if I needed help. I told the cashier, and he seemed about as concerned as a zombie. I doubt he told the supervisor anything.

Shipping takes way longer than it should

I have been trying for several minutes to get to my local Harbor Freight website. I have been sent to ebay and Amazon and various Harbor Freight sites that will not allow me to type in what I am looking for. (hammer drill). What a confusing and disturbing website. Also I was in my local Harbor Freight store the other day and waiting in line way to long and the line not moving so I set down the item I had wanted and left. That was not the first time but probably will be the last. I went to Menards and bought a better version of the same item for a dollar less and got checked out IN LESS THAN TWO MINUTES. Ya'lls check out service SUCKS!

Went to the Reno store looking for an item. I spent 20+ minutes looking for the item. Then I looked for ANYONE who could help. Not a single person on the floor! Nada!! Whatever, came home and ordered it from Amazon. That's $239 they are not getting....

Their website is pathetic often times unresponsive. This is not an isolated incident it is an ongoing issue on various platforms.

I have spent a small fortune at the local Harbor Freight store and joined Inside Track to be made aware of deals and discounts. I received notice of a deal today, so I went to the store to purchase an item only to be told that I don't have a membership and further that they don't even show most of the purchases that I have made in the last 12 months, including ALL of the major ones. So much for customer loyalty. When the business doesn't care any more about their customers than this, why would anyone be loyal?

I ordered a CENTRAL MACHINERY 20 lb. Pressurized Abrasive Blaster from Harbor Freight. It seemed like a good price so I figured even if it's not that sturdy, if I get a few dozen good uses out of it, then it would be good enough, and lesson learned. The instructions to assemble it are not correct, if assembled in the order shown, you physically cannot complete the assembly. Luckily I am mechanically inclined and I figured out the correct procedure and eventualy got it assembled. I have not used it yet, because the air input is a simple threaded inlet and not a quick connect compression fitting as is normal for pressurized air tools and components. So now I need to go order a quick connect adapter for it. It looks sturdy enough for occasional home use. Time will tell.