Harbor Freight ToolsReviews of harborfreight.com

Best to avoid online shopping especially if you live in Canada. Harbour Freight refuses Canadian credit cards for online shopping and yet accept them if you shop in person! Come on Harbour Freight!

Do not ever order from their online store. I ordered a winch on October 22. The next day it still didn't ship so i tried to cancel order. Took 30 minutes to speak to a customer service person who said i couldn't cancel after the first 3 hours from time i put in order. So i went to store where they had 20 of the same item in stock. I purchased the item and figured I'd return the online item. Now it's November 7 and they charged my debit card on November 2 and item still hasn't shipped. And still can't cancel item. Had to go to my bank and dispute the charge, which could take up to 90 days. It's criminal that i can't get my 90 dollars back and a billion dollar company holds my money. I'll never shop at there stores again. Tools are real garbage anyway. Boycott this store. Their criminals

Cant beat their prices, end of story. But their shipping is super slow and customer support can modify your order AT ALL. I have never experienced that before. If you are willing to have patience and wait, I would recommend. Otherwise buy locally.

There's some good stuff in here. Not everything in here should be expected to last; a lot of it will get a job or 2 done and save a bunch of money for a rarely used item before it breaks. But they do offer many long lasting tough items too though. That's the difference between the $5 item and $20 item that have the same function in these stores. Exchanges are easy and warranty exchanges taken without questions. Buy the level you need. One use? Get the cheapie. Many uses? Buy the nicer version!

They said my coupon didnt match so watch out for them they are slimy even manager didnt even help so watch out

I work as a P T sales associate and enjoy the atmosphere and the customers are awesome. I'm learning so much about all aspect of this company and its definitely TEAM work. The employees are all very supportive of one another and have no problem stopping to assist someone who may still be learning the ropes. I work out of store 405 and my managers are very professional. They show great gratitude for those who work. They're all kind and patient. We all work like a well oiled machine which speaks volume about Management. My logistic area supervisor CW always sets a great example in her leadership role by calmly and systematically executing any and all situations that arise in the retail world. I learn a great deal from her in many ways. She's dedicated and impressive. My Manager MD is very customer focused and absolutely runs his store smoothly. There's nothing he doesn't do and absolutely knows his store. Even under some of the greatest pressure I see him maintain and solve. This is good leadership. An absolutely equal opportunity business with integrity. There's always room to advance and grow. I've also had the pleasure of meeting and working with L O Ds and employees from other stores and quickly realized just how much the entire company, managment and staff all have each others back to keep the stores flowing for all the loyal customers. We keep our store immaculate, organized and make it easy for customers to quickly shop on lunch break or easily browse the time away and while nothing is perfect we strive to follow the company policies and procedures as learned and get as close to perfect as we can for the customers. I give this job and company staff 5 stars but my LOD would say 4 because there's always room for improvement, he says. The people both employees and customers make it a great place to be. A happy atmosphere to work retail. DjS

store# A0005, 2 bad winches in one day and on my third 9000# badland.i know this winch has good reviews, i got that, what i dont get: harbor is billion dollar company with some of the poorest business/sales skills ive seen. you would think with a brilliant logistical software systems and advertising, they cud master the art sales-management professional skill set. every company has discretionary leeway on these kind of issues and acknowledges this was a bad deal and we can make it right. No, thats bull- from my experience today, doesnt mater how many bad part or tools, equipment they sell, u can have refund exchange or money back and sorry, upgrade to something better? its laughable a billion dollar company knows they sell expendable tools and so what/ they make fortune on this import stuff, its turn and burn. change your policy- customer satisfaction rules, I guess buying tools that are in 300-500 range is a commodity and treated the same as if you were buying 2 dollar screwdriver. Wayne.

In my previous review, I stated that I was getting the runaround by Harbor Freight support about my defective new lawn mower lift. Although it takes way too long to get in contact with them (average wait time being 1/2 hour), they did agree to a full refund plus shipping for my defective unit. They also said I could just bring it to the nearest store for the refund.