Harbor Freight ToolsReviews of harborfreight.com

On Saturday March 13th I went to my local Harbor Freight. As I entered the store, there were 3 signs, one freestanding and two on the door stating that masks are "REQUIRED" to enter. Once inside I saw several (at least 5) customers with no masks and while every employee had a mask on, only one was wearing it correctly. All of the others had their noses uncovered. I quickly grabbed my purchases and went to the register. I communicated my observation to the cashier. A manager who was standing to the side spoke up and said that the signs were "a suggestion". I pointed out that "required" is not a suggestive word and that something like "appreciated, encouraged or recommended" would be more appropriate. She simply looked at me and said "It's a suggestion". Unhappy with this response, I tried to call customer service. After waiting on hold for 15 minutes, I hung up and wrote an email to the address provided on their website. It's now been 4 days and I have not received any response. Harbor freight is a discount store and I do not expect much from their customer service but I do believe it is irresponsible and deceptive for them to put up signage that would make be believe that I am entering a safe shopping environment when I am not. It is worth noting that I don't care what their actual policy regarding masks is. I only want them to be up front and honest about the policy so that potential customers can make an informed decision about whether or not they are comfortable entering a store that does not require it's customers and staff to adhere to safe practices during a health crisis.

First time customer: I pick out a few things on sale for members. I ask if I can sign up now and get that pricing. Cashier said yes. I gave him all my info, all the people behind me could hear it clearly unfortunately for scammers. So I tolerate it to save a few dollars. Come to find out from the district manager Lauren C. that her employee failed to enter the override code. She instructed me to return for a refund. I told her I'm almost 20 miles each way from the store, can we do it over the phone? Because it wasn't my error in the first place. Why should I pay $4 a gallon times 3 gallons to get $6 back in "savings"? Obviously that's ridiculous. I told her I would be honest in a Yelp review and Lauren C could care less. I'm concerned she's a Racist and judged me by my "urban" accent. I'll be contacting corporate and update this review. I attached my receipt for Absolute proof. I didn't realize Harbor Freight was at the Kmart level. I honestly thought it was a more upscale place. I'll end up losing this money as I'll never pay $12 in gas to return for $7. I think there should be an investigation and listen to the tapes of my convo with Lauren C

I have bought tools at Harbor Freight in-store for like 25 years. I like them. Since covid, and since I can't drive I tried online. It takes way too long to get your stuff and if you have a defective item they do not want you to return it, and throw up obstacles wherever they can. There is no webpage form to request a replacement, and you can forget a refund. I ordered a tool chest that was badly damaged when it arrived. Customer service says they can't email me a return label and must snail-mail it. It was supposed to arrive in 11 days (?!), it's now been 17. I don't like making Jeff Bezos richer, but it seems that HB doesn't want online business.

Unbelievably terrible. Words can't express how truly bad this company is. I'm a quality engineer of 20 years and never have i seen garbage such as this. I bought a simple 1-1/4 cu' cement mixer on March 6th, '21. The assembly instructions are garbage. There is nothing on the box explaining additional tools needed. At least 3 times it states, "not included" in the instructions. I needed gasket sealer, not included. That's something you need to know before you get halfway through the build. Before I could get the first part together I found the bolt holes wouldn't align. I returned it for a new box. Started the assembly again and the instructions are so bad that I got the barrel completely assembled when it informed me about the gasket sealer. Took it apart and had to wait a day to get sealer. Started again and found that the bolt for the barrel rotation arm was the wrong bolt. Bought the right one from Lowe's. Got to the end and was mounting the motor and found the drum pulley is wrong; no Allen key to tighten. Jumped online to get operating hours and had one hour before closing. Thought i could jump in, get the right pulley and back home in time to finish up and be ready for my project in the morning (that I've already postponed for one week because of the issues) Arrived at 7pm on the dot and, it was closed. Online hours say 8pm. Called store while sitting in parking lot and was told temporary hours are clearly marked, online and on the door. They were so clearly marked that 11 other people drove up to do business only to find it was clearly closed. The quality of the parts and the quality of the manuals are so bad that I could never purchase anything from them again. The extra cost from another store is far and away worth it.

The Inside Track membership is a scam. They don't honor the advertised prices and good luck reaching customer service. Even if you do reach them they just 'yes' you and never call back.

Not good , this person name joanna was so rude , she doesn’t know how to speak to a customer. Very very rude. Early in the morning she already have bad attitude🤬 she could just answer our questions politely instead of being rude

They sale used items, they just tape it off and sale them like new stuff. And is you try to return them they don't accept it.

Ive worked in maintenance for over 30 years.ive bought every type of high dollar hammer drills i mean all them.but the only one that stood the test of time.is the one I bought at harbor freight. And it only cost me like 60 bucks.ive had it every since and still do.way to go.a tool that actually works o I t its life.i love it and if I need another.i know were ill buy it.love that drill.the company has $600 dollar drills.ill take mine over all of them.thanks guys well done.