Harbor Freight ToolsReviews of harborfreight.com

DO NOT ORDER ANYTHING FROM HERE AND EXPECT ANY LEVEL OF CUSTOMER SERVICE OR TIMELY FOLLOW UP. IT WILL NOT HAPPEN. This was the message I sent to the customer service team after a miserable experience with online ordering. Quick synopsis, ordered on Oct 31st, as i saw the item was in stock and needed it by the 14th of November. I reached out asking for an update and the following transpired. I first messaged you guys asking to cancel on November 5th with my info and order information, then on November 9th you guys said you couldn't find my order, I asked that you check again and you guys said on November 10th that you found it and that I could cancel it and for me to let you know, which I responded "please cancel". I then asked for an update on 11/18, crickets. I asked again for confirmation of cancellation on 11/21 and again you stated you couldn't find my order. I then received notice on the 23rd that you had found it and it was shipping and you couldn't stop it. I wasn't here to decline the package and have received it. I now need to take it somewhere in order to return it, so I can get my money back.

I purchased a $700 generator 27 days ago. It was shipped by truck delivery. The trucking company has the item but simply didn't deliver it. I called and the trucking company rep (Central Freight) said it was sitting on their dock but they didn't know why it wasn't being delivered. I called Harbor Freight and asked for a refund since I don't have my item, or I wanted to be able to go to one of their stores and just pick up the item. They said no to both. On the refund they said it would take up to 5 days while the order was traced. I get that but it didn't take me 5 days to trace the order. It took me about 30 minutes. I traced it and the freight company said it's on the dock and we don't know why we're not bringing it. (I guess they didn't feel like it.). They also said I can't go to the store to get one because they don't transfer locations (or something like that). The language was so boiler plate that it made me feel this happens often. I they asked to speak to someone in corporate. I was told no. Meanwhile, I'm out over $700 with no product and Harbor Freight treated me like they could care less.

I bought a shallow well water pump, cost $205.00. The clerk made a point to tell me if anything was wrong with it, no return to this store. Send it to customer service in California. Got it home,opened it and found the castings anchors was cracked. Sent pictures, receipt to California. Five emails later, two months later I never received my refond they lied that they sent. Pure lip service

Bought a battery charger from harbor freight about a month ago used one time and it stopped working took it back today and they couldn’t find my receipt so they said I could exchange it if I would add 2year extended warranty. Only gave me a 32dollar credit for the bad 54 dollar charger so e in the end it cost me an additional 50 bucks. Do not buy or be very careful about what you do buy from this company.

I have always been reluctant to purchase larger power tools from HF. When I needed parts to repair a demolition hammer, I learned parts were not available as the hammer had been discontinued. I went to the Bloomington, IN store where Faith, the manager, addressed my concerned by giving me credit towards a new hammer. I will now always shop first at HF for my power tools.

Horrible experience with this company. Purchased an electric blower vacuum mulcher in May 2020. Have been using the blower during summer months. Used the vacuum for the first time, there is a hole in the bag. Called customer service... didn’t even give model number and the man said they were out of those bags and wanted to give website for us to purchase a new bag. Told him I didn’t feel I should have to PURCHASE another bag since, their bag came with a hole. Told him we would just go to the store. He said, “ Go ahead, they won’t do anything either.” After reading other reviews, I am not going to waste my time or gas going to the store. I really don’t understand how this place stays in business. I will let EVERYONE i know what a horrible business this store is. Will not make another purchase from them again!

I bought a corner square clamp it was plastic which should have been the mistake on my part for buying it. It was weak and did not secure a square. The handle kept falling off and it bent where it should have held the wood straight. wasted money.

I ordered a 10" mitered saw, got an email saying out of stock. And refunding my money. So I ordered the upgraded sliding 10" mitered saw this time I applied the coupon code and got the upgraded version for the same price. They took my debt card info charge my account for the out of stock saw without my consent and shipped it soon as I paid for the upgraded version. I sent both back!!!! That's bad business you guys want be around long doing business like that!