Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

907 approved reviews, newest moderated first

EH
Aug 7, 2023
Perfect cat tree
Perfect cat tree! I bought this tree after doing a ton of research. I wanted something that was sturdy, looked nice and allowed for variety. This tree does all of that.
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Gabriela
Aug 6, 2023
I loved the product
I loved the product
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Debbie
Aug 6, 2023
I received a single flower tree as a…
I received a single flower tree as a gift last year. It is quality material and easy to assemble. Besides that, it's unique and adorable.
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Kat
Aug 6, 2023
A little goth cat tree for my little goth cat
I pre-ordered the cat tree so it took a while to get here but it was well worth the wait. All the little bat attachments are stuck very well to the structure and the top cushion comes off for easy cleaning. The base is one piece of wood that keeps the tree very stable. I'm very happy with my purchase.🙂😺
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Anna
Aug 5, 2023
Super cute and good quality
Super cute and good quality. Only complaint is that it smells like manure (cow poop). I’ve had it for one month and the smell is still there, just not as strong as the first time it came out the box. I have tried spraying it down with fabreeze but can’t seem to get rid of the smell completely
Response from Happy & PollyAug 8, 2023
Hello, We sincerely apologize for any inconvenience caused by the unexpected odor you experienced. The odor could be from the sisal, which sometimes carries distinct odors during manufacturing. Please rest assured that the product undergoes quality checks before shipping, and this odor can be resolved. For quicker odor elimination, we recommend trying a few additional steps: 1. Sunlight and Fresh Air: If possible, place the cat tree outside in direct sunlight. Sunlight and fresh air can help dissipate odors naturally. 2.Clean the Surface: Thoroughly clean the cat tree with a gentle pet-safe cleaner or a mixture of water and white vinegar. This will help remove any surface-level odor and dirt. If the odor persists, please reach out to us directly so that we can assist you further and explore alternative solutions.
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Laurie S.
Aug 4, 2023
Great Quality!
The cat tree I ordered was really nice quality and my cats are enjoying it. Assembly was easy and only took about 15 - 20 minutes. Definitely a great experience for a first-time buyer from Happy & Polly!
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Linda R.
Aug 4, 2023
Structure too small for our cat
Structure too small for our cat
Response from Happy & PollyAug 7, 2023
Hello, We apologize for any inconvenience you may have experienced. In order to better assist you, we kindly request that you provide us with videos or photos showcasing the specific problem you faced. And, could you please give more info about your cat, like size, weight, and more? Please send the videos to [email protected]. By reviewing the videos, we can gain a clearer understanding of the situation and offer a more appropriate solution to address the matter effectively. Thank you for taking the time to share your feedback with us. We truly value your input and are committed to ensuring your satisfaction.
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LI
Aug 4, 2023
Cat loves it!
Arrived in a timely manner. Easy to put together. Very attractive, my cat loves it!!
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