Happy & PollyReviews of happyandpolly.com

Response from Happy & PollyAug 9, 2023

Hello, We sincerely apologize for the disappointment you've experienced with the dress you received. In order to better assist you, we kindly request that you provide us with videos or photos showcasing the specific problem you faced. Please send the videos to [email protected]. By reviewing the videos, we can gain a clearer understanding of the situation and offer a more appropriate solution to address the matter effectively. Thank you for taking the time to share your feedback with us. We truly value your input and are committed to ensuring your satisfaction.

Response from Happy & PollyAug 9, 2023

Hello, We extend our sincere apologies for the inconvenience stemming from the delay in delivering your Cat Tree. In accordance with our Return & Exchange policy, Happy & Polly needs to apply or get the return tracking number prior to dispatching the replacement cat tree, which could inadvertently lead to further delays. Please visit the following link for more details: https://happyandpolly.com/pages/return-refund And, there was a slight delay due to the increased shipping demand. Hope you can understand. To expedite the resolution process, we kindly ask that you contact our customer support team at [email protected]. When reaching out, please provide essential order information such as the order number and associated email address. This information will enable us to promptly furnish you with your delivery details within a 48-hour upon receiving your email. We sincerely appreciate your patience and understanding throughout this process.

Response from Happy & PollyAug 8, 2023

Hello, Thank you for taking the time to share your thoughts with us. We appreciate your input on assembly of the cat tree. We're continuously working to improve our products and their assembly processes, and your feedback will be taken into consideration for future updates. If you have any more suggestions or questions, please feel free to reach out. Your satisfaction is important to us! Also, if you have any questions or concerns regarding Happy & Polly or our products, don't hesitate to contact us at [email protected]. Thank you for choosing Happy & Polly!

Response from Happy & PollyAug 8, 2023

Hello, Thank you for taking the time to share your thoughts with us. We apologize for the inconvenience and frustration caused by the order. Due to the increased shipping demand, there was a slight delay on the delivery. We are actively working on improving our shipping processes to offer faster and more competitive delivery options. We kindly request that you reach out to our customer support team at [email protected] with your order details, like the order number, and email address...And we will provide your delivery info within 24 hours once get your email. Thank you for your patience and understanding. We look forward to assisting you and ensuring your satisfaction.