Nicole R.
Buyer Beware
I have been told my refund was issued two weeks ago and keep getting the runaround. Update: two weeks later refund was issued
Response from Happy & PollyAug 11, 2023
Hello, We extend our sincere apologies for the inconvenience you've experienced. As per our refund policy, we need to conduct a review of the returned product, which typically takes 2-3 business days(Please check the link below for more info: https://happyandpolly.com/pages/return-refund). Once the review is complete, we will proceed with processing the refund. Please note that the refund will be credited back to your original payment method within 7-10 bussniess days, depending on your payment method and bank's processing time. To expedite the resolution process, we kindly ask that you contact our dedicated customer support team at [email protected]. And, we'll check your refund with the bank. We sincerely appreciate your patience and understanding throughout this process.