Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

907 approved reviews, newest moderated first

jeff C.
Feb 6, 2024
Quality product
Quality product, excellent customer service, and fast shipping.
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KH
Feb 3, 2024
Product is well made and delivery was…
Product is well made and delivery was super fast!
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Jessica L.
Feb 2, 2024
You won’t be disappointed! Great quality, so cute!
This flower tree is adorable on the website and just like it in person! Very nice quality, easy to assemble and arrived very quickly. Our cats love it! It’s so cute when they sleep in the leaves! We’re very happy with it.
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Jennifer
Feb 2, 2024
I love the stamps for my pups
I love the stamps for my pups! It is amazing how accurate they are and they look great on thank you notes!
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Juul van H.
Feb 1, 2024
Super pretty water bowl
Super pretty water bowl. But mine came broken and there is no manual of how to install the water filter or adjust the filter #5530739736669
Response from Happy & PollyFeb 2, 2024
Hello, Thank you for your feedback. We apologize for any inconvenience caused. Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the damage you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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Jon C.
Feb 1, 2024
It was falling apart on arrive
It was falling apart on arrive. It was so cheaply made it wouldn't even hold together. The dishes kept falling into each other. We ended up pulling it because we didn't want my cat to get hurt.
Response from Happy & PollyFeb 2, 2024
Hello, Thank you for your feedback. We apologize for any inconvenience caused. Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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Lisa
Feb 1, 2024
Doesn’t last
My fist fountain that I purchased the pump only lasted 2 months. The was my second purchase and it arrived broken. Responded to company per reply and never received anything back. For these prices I would expect much much better quality and delivery.
Response from Happy & PollyFeb 2, 2024
Hi, We sincerely apologize for the inconvenience caused by the damage to your product due to the violent shipping. Upon reviewing the records we found that, in our previous email, we were seeking information on the extent of the internal damage to the product, but unfortunately, we did not receive a response from you. It is likely that our email may have been diverted to your spam folder, resulting in you not receiving our communication. Please rest assured that we are taking immediate action to rectify this situation. We will promptly arrange for our customer service team to reach out to you again to address the issue. We genuinely appreciate your support and patience throughout this process. Please feel free to contact our customer service team at [email protected] if you encounter any issues during this waiting period. They are always here to provide support and assistance. Rose
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Britney C.
Jan 31, 2024
Beautiful vibrant color schemes
I loved the easy instructions and my cat was all excited he started laying on the cloud piece with the star for the top level of the tower!
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